The Grundfos Extranet makes it much easier to check product availability and your prices. JavaScript seems to be disabled in your browser. We can help with Pump and parts selection, We specialize in engineered and configured pump products, We can assemble custom pump packages to fit your needs, We will help you locate hard to find repair parts, We can recommend pumps to replace obsolete models, Let us assist you with selecton and sizing of pump systems, Packaged pump systems in fiberglass, concrete or steel, Recommendation of sewage, heating, cooling & booster pumps, We can recommend the right irrigation pump for your application, We can help to cross reference model and part numbers, Guidance in selecting motors, controls, contactors and soft starters, We can help you select the proper sewage or sump pump, Controls and Variable Frequency Drives for energy savings, Specialty pump applications assistance and guidance, Mechanical Seals and parts replacement help available, We can help in the selection of electric motors and controls, We can help match Pump control panels to the right pump. To thrive, business owners must pay attention to this change, and seek innovative ways to engage their customers. To ensure customer satisfaction, a Grundfos service manager is always available to follow up with complaints. In addition, they wanted reporting data to see how they were doing from region to region and how they compare to their competitors. Find Grundfos locations throughout Canada, including contact information, address, and products serviced by the location. Grundfos set out to increase their customer support teams focus on customer care and wanted the customer support team to have metrics/key performance indicators they could measure progress on. They are available to answer questions regarding pump and pump part selection and can assist in pump sizing, troubleshooting, and other pump-related issues. Grundfos despite being in an industry that isnt actively being disrupted by technology today is taking steps to use emerging solutions such as AI to delight customers and improve the CX they offer. Customer carriers outside of those mentioned are not permitted to pick up at this time, due to COVID-19 measures. Selecting equipment from PumpProducts.com offers the facility manager, the contractor, the home owner and the end user the peace of mind knowing that the best and most cost effective pump or parts where used in the proper application. With its user-friendly interface, customers can easily get around on the app whether or not theyre comfortable using technology applications and solutions. ORGANIZATIONS know that a delightful customer experience (CX) can go a long way when it comes to attracting and retaining market share in the digital age. Customers first download the app, and create an account using their email address. Thrane is confident that the app will be well-received in Asia. Shop By Phone ! Learn how. We are doing this to minimize or eliminate all person-to-person contact in the warehouse. Choose your pump and specifications, click enter, and see what energy efficient Grundfos products can replace your current pump. Grundfos looked at several different companies, but trusted S800s experience and abilities in both customer data collection and capturing that data in the pump industry. The way the app works is simple. For the best experience on our site, be sure to turn on Javascript in your browser. With the popularity of e-hailing and meal-delivery apps, using our service app is a natural progression for most people. A service engineer is then assigned to attend to the customer, and customers can rank the service through the app once the problem is resolved. Grundfos recognizes that convenience and efficiency are high on its customers priority list as a result, the company is working on initiatives that help improve its service and support. All orders should be dated for business days only, no weekends or holidays. Other companies should take a cue from them and get started on their CX improvement journey if they want to survive in the digital-first era. "When You Need It Today" Call PumpProducts.com at 800-429-0800. Emily is a tech writer constantly on the lookout for cool technology and writes about how small and medium enterprises can leverage it. Customers with a valid Account forFedExGROUND / EXPRESS / FREIGHTor UPS Small Package GROUND/ EXPRESS are encouraged to use them on orders that do not qualify for PREPAIDshipping. View our video tutorials to see how it's done. Grundfos, a leading water pump manufacturer, is moving in that direction too. They wanted to get a clear picture and regular feedback on how the Customer Support Center is performing. Heres how Grundfos is better serving customers in the digital age. General Price Book 2022 Service Price Book 2022, Excel Download Price List April 15th 2022, Grundfos Technical Institute Training Catalog Virtual Classrooms Webinars Face to Face ASPE CEU Courses, Order Literature Grundfos Product Center Grundfos Express Dosing Pump Selection Tool, Have questions or need help? There are plenty of new technologies and clever concepts thatcould help organizations offer better service to consumers. Currently at Grundfos Canada our carrier of choice isFedEx. She also reads, runs, and dreams of writing in a mountain cabin. Topics: Grundfos also wanted to use the feedback as a way to help develop strategies to attract new customers in expanded markets. As everything is documented in the app, there is transparency. This enables us to run predictive analytics and take preventive measures before a problem occurs. Next, when they face issues with a water pump, they put in a service request, and select who they wish to engage with from the list of user-ranked service partners. With technology disrupting nearly every industry, retaining customer loyalty is no longer solely transactional. Grundfos not only recognizes theses key fundamentals, but also is committed to ongoing improvement in customer support and services to ensure optimized interaction with each customer. Pump Products 2019 | Tel. The company has created an app that allows customers to request for service or support with just a few taps on their mobile devices. Success Story, customer data collection and capturing that data. Please contact the team via. If placing an order for same day the order must be in for 1pm Eastern Standard Time. Experience in system design, equipment selection, and day-to-day service issues gives our staff a comprehensive understanding of customer needs. For the best experience on our site, be sure to turn on Javascript in your browser. Finally, Thrane acknowledges that transparency is key to improving CX, and shared that Grundfos has attempted to keep this in mind while designing its app. Having trouble checking availability or placing an order on Extranet? Our pump application engineers are trained professionals with extensive manufacturer training in the application, service, and repair of pumps, controls, valves, and related piping. Instead, the focus has shifted to building relationships with customers by enhancing their experiences. 1-800-429-0800 | Mon-Fri: 8:00 AM to 5:00 PM EST. Source: Shutterstock. But few companies understand that amid all this rapid change, the fundamentals of great service remain the same. If you have any questions for our application engineers, please call our toll free number 1-800-429-0800. The store will not work correctly in the case when cookies are disabled. Grundfos APAC Regional Service Director Nicolai Thrane recently spoke to Tech Wire Asia about the nuances of technology, and how Grundfos uses technology to improve CX. Users are able to see the communication flow, and still, have a good user experience.. For prompt service during the COVID-19 situation, it is best to contact us via the below methods: For other Support groups please reach out below : Or reach out to your local District Sales Manager (DSM) or Regional Sales Manager (RSM). Please note FedEx small package/ FedEx LTL and UPS small package are our selected shipping companies. Working with SERVICE 800, Grundfos decided to go with phone interviews vs. web as more data can be collected and customer feedback clarified. Launched in India last year, Grundfos is now bringing the app to Malaysia and other countries in the region. Find and buy your spare parts on Extranet. We use AI in our water pumps and motors by placing smart sensors on them. Aside from CX, he also revealed that Grundfos is leveraging Artificial Intelligence(AI) in water pump maintenance. 2022 Tech Wire Asia | All Rights Reserved, Grundfos uses smart internet of things-based app to support customers, eBay sees high growth potential in Malaysia, Thailand, Heres what South Korean giant SK Group is doing with its US$22b investment in the US, Looking beyond cybersecurity trends and why it is a never-ending race, AirAsia further expands its advanced air mobility initiative with a new partnership, Chip 4 Alliance: Japan pours money into Kioxia, Western Digital to cement pact with the US, spur chip production. Grundfos was successful in setting up data reports that include customer metrics and the Net Promoter Score (NPS) to measure ongoing performance to validate their customer service initiatives with regard to what they should start doing, stop doing, and continue doing. They also chose to go with Hot Sheet alerts from SERVICE 800 as immediate action could be taken to acknowledge and thank a customer or address a customer challenge. When placing orders on Extranet please makes sure your orders are dated correctly. Orders not for same day please mark for the next business day or the Requested Business day you require the order to be shipped. 201-497-6596 | [emailprotected]. Our team is standing by ready to assist you. : 1-800-429-0800 | Fax.
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