You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. The basic rooms were basic. General Manager. But that's how it's apparently set up. Air compressor for heat kept us up all night- not working properly. The inns history as a former county jail adds character to the decor, with details such as original steel gates and bars on, Newport Bay Club has an ideal location overlooking the water in downtown Newport. To start although you pay $45 per night for vallet, the vallet guys let us struggle up & down the front steps with our luggage both coming & going with no offer to assist us (and no, its wasnt extremely busy. Beginning in Maine and ending in Florida, the highway passes through more states than any other in the U.S. 15 in all. Sincerely, It is awesome to see that you liked our friendly, helpful staff and that our location was convenient for your needs. Thank you for your kind words. I think they are leaving a lot of money in the table by handling the room service in this way. The room also did not look that clean , very humid . Expected more at $1000 per night. The kids activities for Easter break were awesome. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, Response from General Manager on Jul 27, 2022, Dear Richard, Coffee, pastries, and smoothies are served in the morning, and the menu switches to an abbreviated One Bellevue menu and drinks around midday. Meaghan Walsh We are delighted to know that you appreciated our lovely accommodations, convenient location, and friendly staff members. And when we asked for more coffee and, God forbid, another styrofoam cup, it was like I was asking for a kidney. The pleasure of having you was all ours, and we are thrilled to hear that you enjoyed our friendly staff and had an overall good stay at Hotel Viking. A small, air-conditioned fitness center is located within the pool area. The lobby is very nice and the staff were very accommodating and friendly. Staff very friendly and perfect location will definitely come back. Error: Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Typical of Newport hotels in the Historic District, rooms tend to lack much in the way of views other than the surrounding area. General Manager, Dear Robert, AC was noisy. General Manager, Response from General Manager on Jul 15, 2022, Dear Jacquelyn, The room could have been cleaner, The setting was beautiful and the valet staff were exceptional. General Manager, Dear Lindsey, Please come back and see us again soon! The biggest bummer of this hotel is the $40 a night to park (which isn't real transparent on their website.) Luckily Dunkin Donuts is a heartbeat away. Good luck finding street parking fr 5/1-10/1. We look forward to seeing you again in the future. The hotel staff were friendly and very helpful. I have to say, though, I miss the "old world" charm of the former furnishings and decor. 10 Stops You Cant Miss on Your I-95 Road Trip, Historic hotel within walking distance of popular tourist attractions, Both historic and modern rooms available with flat-screen TVs and Lather toiletries, Three restaurants and bars with elegant, upscale, local cuisine, Top of Newport Bar offers ocean views and occasional live music, Spacious, indoor pool and whirlpool with poolside food and drink service, Regular events like daily afternoon tea and Spirits and Stogies night, Small, modern fitness center with air-conditioning and cardio machines, Tranquil spa for massages, facials, and scrubs, Room service from early morning until late at night, Resort fee includes use of the fitness center, pool, in-rooms coffee, and Wi-Fi, Historic rooms are small and have less features. Sad downturn, and I will be looking to stay elsewhere next time. It was a pleasure to welcome you as our guest, and were elated that you thoroughly enjoyed your stay with us. All rights reserved. General Manager, Response from General Manager on Mar 11, 2022, Our stellar location and amazing staff are just a few reasons guests continue to count on Hotel Viking during their travels and we love to see that they were some of your highlights as well. Great location , our radiator was broken and help up by a piece of wood which rattled a lot . They have kept up the feel of the era without looking old fashioned. The daily resort fee includes Wi-Fi, use of the pool and fitness center, shoe shine, and a seasonal lobby beverage. No daily housekeeping was offered and the facility had so many functions going on, particularly a Junior Prom, it was just too busy for us and impacted service. Rating 5 - Excellent. At Ritz Carlton price point, I expected Ritz Carlton service & although none of the staff was awful, they certainly werent 5 Star welcoming as youd expect here. So we thought. Room service provided every three days. Use this rating to help choose your stay! A mail tube runs from the top floor of the hotel to the mailbox in the lobby. Meaghan Walsh Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. We are thrilled that your overall stay was so pleasant. Sincerely, emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. The room itself was fine. I would not recommend any of these rooms. Dear Paul, General Manager, Traveled with family and small children, Traveled with family, Dear Ruth, Thank you for taking the time to let us know about your visit to Hotel Viking. General Manager, Thank you for the outstanding review of your recent stay at Hotel Viking. Sounded like a train coming through our room. We would be grateful for a second shot at impressing you the next time you're in Newport. Deferred maintenance on windows and painting. It is fantastic to see that you liked our comfortable accommodations and we trust you had a good night's sleep. The windows were not sealed properly and a cold breeze blew in through the cracks. Meaghan Walsh Third, there were ants all over the room and crawling on the walls. Beds were comfortable. It appears that you were not a fan of some aspects of your visit. Feedback like yours helps us improve, and we'll look into your comments further. Quite elegant and romantic. It is close to the wharf area, The windows in my room did not open and they should have told me that before I went in to it , Beautiful comfy beds amazing accommodating stuff And much much more. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Meaghan Walsh Each review score is between 1 and 10. They're also applicable regardless of the comment's tone. Sincerely, It's great to know our awesome staff and great food options helped make your visit memorable. Thank you for your glowing review of Hotel Viking. We love the history of the place and will visit the Viking again in future trips. Your feedback on the decor is appreciated and has been duly noted. Meaghan Walsh Sincerely, I was a little concerned that the door down the Exit stairs by my room doesnt lock or isnt secured by a key swipe so only hotel guests an access. Well maintained property. Great location and in walking distance to practically everything. Meaghan Walsh It's great to know that our convenient location and friendly staff impressed you. Very basic amenities in the room. The only way to leave a review is to first make a booking. Thank you for sharing your comments with us. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. The stay was brief, the hotel was great and the staff was better, if thats possible. Contributions should be appropriate for a global audience. We appreciated the opportunity to host your travels. We're pleased our spacious accommodations exceeded your expectations. Thank you for choosing to stay with us. Meaghan Walsh Please dont include personal, political, ethical, or religious commentary. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. I didnt use my car once. Sincerely, Pool area very nice but no towels when we went in. Sincerely, Disliked: Cleanliness, amenities, property conditions & facilities. Sincerely, Thanks for the awesome review! While we appreciate you taking a moment to reach out to us, we apologize for any aspects of our accommodation that failed to meet your expectations and if you found our staff's attempts to rectify the situation to be inadequate. Meaghan Walsh Every staff member made an effort to offer a smile and a greeting, even just in passing. The bar cocktails were terrible. Meaghan Walsh Please know that we list all extra charges and fees across all channels to ensure our guests are properly prepared to stay with us when they arrive. No microwave. We are pleased to hear our convenient location worked well with your plans. General Manager, Response from General Manager on May 12, 2022, Dear Elizabeth, Reviews are most valuable when they are original and unbiased. We are thrilled you enjoyed our rich history and friendly staff. All rights reserved. As an alternative, the Newport Harbor Hotel and Marina is a lovely option overlooking the marina at a consistently lower price. Thankfully it was cool enough that we could shut it off. Sincerely, Meaghan Walsh General Manager, Dear Britta, Thank you for choosing Hotel Viking to host your stay. General Manager, Response from General Manager on Apr 8, 2022, Dear Wafaa, Poor lighting in bathroom. Hotel Viking is a a lovely hotel with a good location. First, we checked in at 920pm after being on the road all day and were told the kitchen closed at 9pm. Our entire team is already looking forward to your next visit. Thank you for choosing Hotel Viking for your recent trip. Clean. Those looking for modern bed-and-breakfast charm might consider Gilded, a Lark Hotel that features plenty of history but with a funky twist, at a similar price in the Historic District of Newport. Sincerely, Additionally, we will notify our housekeeping team regarding the ants in the room, and we apologize for this issue. Overhead fan in bathroom rather loud. Booking.com does not accept responsibility or liability for any reviews or responses. Thank you so much for the feedback. Thank you for your feedback, and we hope that you will consider revisiting us again so that we may work to improve your perception of our hotel. I don't quite understand a bathroom with the light on the outside and a sink across the hall(shouldn't the sink actually be in the bathroom?) Sincerely, Just add it into your room rates. We also appreciate your suggestions for areas in which we can make improvements, as we are continually looking to provide the best guest services. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Meaghan Walsh All good. Concierge services are available for guests at the front desk, and valet parking is available for a daily fee. Other items: Parking is $40/day, which is insane. The Viking is a beautiful Hotel built in the 1920s. As a result, we have notified our maintenance staff of your comments to ensure they are properly addressed. Directly on the quaint cobblestones of Thames Street, the hotel is a nice value option for families due to its 36 spacious suites with full kitchens or kitchenettes, sitting areas, and parking, Castle Hill Inn was once the private summer home of a prominent marine biologist. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. 1. The spa also has a small beauty salon and products for purchase. Please check our partner sites when booking to verify that details are still correct. Sincerely, Meaghan Walsh General Manager, Dear Chun, Guest satisfaction is important to us, so we're happy to hear our clean, comfortable rooms and convenient location worked well for your needs. It would be an honor to host you again, so hurry back! Parking is an additional $40 a day. This seemed really unusual for a destination town on a Thursday night of a holiday week to not have food available for guests to purchase. The restaurant, albeit we only went there for breakfast, was very nice and the food was good. Due to COVID limited hours for food/ drink within hotel after the weekend. Brighter lights over sink would be nice. Sincerely, We're so glad you enjoyed our location and cozy beds. We like to think that we upgraded our facilities without sacrificing our historic charm. i always feel the parking is extremely expensive. Our room was very small for the price we paid. Staff was friendly and helpful. Our water NEVER actually got hot. Sincerely, Sincerely, Thank you for your five-star review! Booking.com. You would think for the extra cost the reception staff would tell you what the extra amenities were & where to find them, but they gave us our room keys & that was it. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. I think they could better manage their WiFi. Additionally, we apologize for any concerns you had regarding your final bill. Best of all, set in a perfect location walking distance to all the shops and restaurants. Wow! We look forward to welcoming you back to Hotel Viking. The property & rooms were clean & the location was decent & close to everything . The famous Cliff Walk, a three-and-a-half mile walkway along the shore through historic mansions, is an eight-minute drive or a 17-minute walk. The walls were wet when I got out of shower it was so steamy. Dinner In the hotel: also delightful. Beds not that comfortable. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your visit. The valets were spot on and very professional. Breakfast (eggs benedict and fresh fruit) excellent. Comfortable bed. Very nice and centrally located, clean, friendly staff and the rooms were very spacious. All rooms feature flat-screen TVs, Starbucks coffee, and Lather toiletries, but the Historic Rooms are more limited on extra amenities. Liked: Cleanliness, amenities, property conditions & facilities. However, we apologize for any issues with parking and in-room amenities. Thank you for your insight in these regards, and we wish you safe and happy travels ahead. Sincerely, Sincerely, Breakfast would have nice for the price but had to be bought separately, however, this is how most American hotels operate. Wish I would have known that we would need to valet park for 40 dollars a day. However, the convenient location, plentiful wellness options, and three on-premise restaurants make the hotel popular with guests. Friendly staff. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. It was truly a pleasure hosting you, and we hope to see you again in the future! Thank you for your wonderful review! Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Dear Kimberly, We've sent you an email so you can confirm your subscription. Thank you! Disliked: Property conditions & facilities. The Top of Newport is a rooftop restaurant and bar offering lunch and dinner in a more casual setting with lovely views of the city and ocean (it's the highest point in Newport). The Newport Airport is a 15-minute drive from the Hotel Viking. Our team strives to provide a perfect experience for all of our guests, so we apologize that we did not meet your expectations. Please accept our apologies for any concerns about cleanliness and service. Sincerely, Meaghan Walsh General Manager, Dear Dawn, It was truly a pleasure to host your recent stay at Hotel Viking. Hope to see you again soon. I found the hotel & experience extremely underwhelming for the price. General Manager, Response from General Manager on Jun 9, 2022, Dear Ilona, Meaghan Walsh All rooms come with coffeemakers with Starbucks coffee, flat-screen TVs, and air-conditioning. if the writer is claiming to be someone else). Great location, friendly staff , nice bar ! 2022 Expedia, Inc., an Expedia Group company. Kid friendly and animal friendly. The Naval Station Newport is a 15-minute drive. Check in and check out was very pleasant. Liked: Staff & service, property conditions & facilities. The location is ideal. We strive to make our pricing policies clear so that our guests know what to expect, and we are sorry to hear about your concern about the pet fee. Second time we stayed there . Meaghan Walsh We hope you will come back and see us again in the future. We stayed in the Newport double queen suite., room 2052. You can bet that housekeeping has been notified and will work diligently to ensure that our facilities are squeaky clean. Guests submit their subscores and their overall scores independently theres no direct link between them. Some past guests have complained about cleanliness issues. Front desk staff: Eric, & Stephanie with valet service, were great. The recent renovation is nice, especially the addition of the "market"- so convenient! We work hard to meet expectations like yours, and were happy to hear we hit the mark for you. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Comfortable bed, nice bar in lobby. Expedia, Inc. is not responsible for content on external Web sites. Your current language is English (US). Liked: Staff & service, amenities, property conditions & facilities. The code on the paper I had didnt work. Thank you for choosing Hotel Viking for your recent visit to the area. Make some changes and renovation . General Manager, Response from General Manager on May 14, 2022, Dear Darren, Meaghan Walsh This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Sincerely, Meaghan Walsh General Manager, Response from General Manager on Mar 12, 2022, Dear Jeremy, Taking up an entire corner on the historic Bellevue Avenue, Hotel Viking is conveniently located for many popular tourist attractions. Really, we had a great experience from beginning to end. A lobby bar is part of One Bellevue, and is open from morning to late night. Ideally, we'd publish every review we get, positive and negative. Rooftop sunset was very nice! Staff were all extremely friendly. It was a pleasure hosting you, and we hope to see you again soon! The beds and pillows were terribly uncomfortable. Charged me a resort fee of $75 at check out, only releasing part of the cc hold they said they would release entirely at checkout. The cost is high, the room is clean and nice but not anything special. Staying there helps to ensure the hotels continued success, Breakfast could have been included for the expensive cost of the room and $40 to park your car was a bit steep. The room service menu didnt have desert anywhere I could find. The Hotel Viking is perfectly located-- a short walk from the hustle of the wharf area and along Bellevue Avenue-- near great shops. They would give you one (1) coffee cup a day. I was surprised that it was run so poorly. Thank you for sharing your comments with us! But the pool was lovely and perfect for kids. We verify reviews to ensure the traveler booked with Expedia Group. It was truly a pleasure hosting you, and we hope to see you again soon! You staff was wonderful! Sincerely, restful parks, and charming side streets. Contributions should be travel related. Personal or sensitive info (e.g. When I asked to be moved into the regular mansion, I was told there was no space. It's also nice to know our recent touch-ups impressed you. Nevertheless, it would be an honor to welcome you back again soon. Wish that was considered when putting HVAC systems in that people actually want to sleep . -- the point being you could hear way too much, which woke us up in the middle of the night. Sincerely, We look forward to hosting you again the next time you're in Newportsafe travels! General Manager, Response from General Manager on Apr 11, 2022, Dear Loreto, Save 10% or more on thousands of properties with member prices. Historic Rooms feature lots of period pieces and heavy carved tables. The social scene is a bit eclectic as well, with events like a daily afternoon tea, a weekly Spirits and Stogies night, and a Taco and Tequila event. Thank you for taking the time to share your kind comments and we hope to have the opportunity to welcome you back the next time you're in the area. Sincerely, It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will certainly share your concerns with our management team, as we are always working to improve the guest experience. If you buy something through our links, Oyster may earn an affiliate commission. Dislike: valet parking only. Please know we are always looking for ways to improve our overall guest experience, and we hope you will reach out to us regarding how we could have improved your visit. There are still some fun historical pieces throughout the hotel; the keys hanging behind the front desk (just for decoration) are the originals from the 1926 hotel. The pool and hot tub area were nice but I find the resort fee to be slightly offensive. Jailhouse Inn is a no-frills bed and breakfast with free parking located near Washington Square in Newport, a 10-minute walk from downtown. language, whether its just a rating or contains comments as well, etc.). This hotel is in a great location, and also great condition. On behalf of the team, thank you for choosing Hotel Viking, and we look forward to your return someday! General Manager, Response from General Manager on Jul 19, 2022, Dear Kaitlyn, Your comments are important to us, and we will use them as we continually work to improve our guests' experience. It was a pleasure having you stay with us. Loved the lobby area with the fireplace, coffee shop, bar and restaurant. the proximity to everything was very nice. The closet is not really a closet, and stuffed in a small room with the bathroom sink separate from the shower and toilet, overall with an awkward design for hanging stuff or getting ready. We appreciate your concerns regarding the Exit door being unlocked; rest assured, safety is our greatest priority, and you can bring any concerns to our team while you're with us and we will address them. After taking the elevator to the 3rd floor, you had to take 2 sets of steps to your room, which was slightly challenging with your luggage. Meaghan Walsh This is an historical hotel and is immaculately pristine condition. There are several different room types at Castle, If you want to drive along Americas East Coast, chances are youll motor on I-95 for a good portion of it. W/in walking distance to everything. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Thank you for your excellent review of our hotel! Very friendly personnel. It's reviews like yours that make our day so much brighter. General Manager, Response from General Manager on Jul 15, 2022, Dear Vivian, The noise from the room above us was like a construction zone -- creaky floors, banging, etc. Overall we were disappointed with our stay- especially considering the price. General Manager, Response from General Manager on Jun 13, 2022, Dear Ruby, Very convenient location and beautiful hotel. Its a bit tired and the service is terrible. Sincerely, Meaghan Walsh If you booked through us and want to leave a review, please sign in first. It kept the room cold but was very noisy. It is an older property and well kept, but still. Historic Rooms are smaller, feature decor of the Gilded Age, and have simpler amenities. Meaghan Walsh The International Tennis Hall of Fame is a seven-minute walk from the hotel. It is an older hotel and the bath sink arrangement was a bit strange but it works and I cannot imagine that moving plumbing is a reasonable thing to bring things to our normal The staff is polite and helpfull. 2. With 12 spacious meeting rooms expect to see business conventions, weddings, and upscale events. It had nice decor. Thank you for sharing your thoughtful praise and commending our hard-working staff; we look forward to sharing your compliments with them! comfortable, well-situated, helpful staff.
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