We were able to locate your reservation. Finally a phone call back saying they called the owner and needed to wait for a call from them. I told Tim about the curled rug in the bedroom that never ever should have been on the floor and also showed him the main carpet that was chewed up in the doorway. This was a great family house! In addition to the highest staff-to-property ratio in the state, Meredith Lodging is an industry leader in its adoption of advanced reservation software, search engine optimization, advanced rate algorithms and 3-D technology to make homes and vacation opportunities easy for customers to find, according to the Meredith Lodging release. $8.00 Thank you for your reply. Currently, with the pandemic and other recent events, its predominantly families looking to vacation in a way that feels safe, families who are taking their daily routine of work-from-home/online school on the roador remote workers looking for a change of scenery. Also the wall heaters in each room were antiquated and didn't heat accurately; so we ended up turning it to 50-55 most times to get it to turn off. Today, despite a year of enduring the global pandemic, raging forest fires and personal family challenges, by operating under the same enduring guiding principles, like a phoenix, Meredith Lodging has literally risen from the ashes (at least a lot of smoke) to see the light of brighter days ahead. Its the toughest thing, but actually, by the time we implemented layoffs, they passed the CARES Act andwe started rehiring and returned to our pre-pandemic employment numbers as quickly as possible. After developing and building some projects together, Jon and Meredith saw and seized on business opportunities and through their partnership, the business began to grow. Come see us again! I had spoken to Meredith Lodging 2 days prior to our arrival about an early check in. We love the area and have had nothing but good experiences with other management companies and vacation rentals. We enjoyed hosting you, but we are so sorry to hear you were not satisfied with your stay. post will be deleted. Our family gets together once a year to enjoy a week together. They referred me to their contract which states their units are rented AS IS WHERE IS. Oregons Finest Gardener - Specializing in basic landscape maintenance, Watch the livestream of today's Oregon Gubernatorial Debate here, Lincoln County Sheriffs office reducing services due to limited resources, City of Newport seeks interested citizens to fill planning commission vacancy, Trending / In Oregon: 'Most destructive, costliest forest pest ever to invade North America', Samaritans marketing efforts result in numerous national awards, Oregon OSHA encourages creative ideas as it makes grants available, Wyden, Schumer, Booker introduce Cannabis Administration and Opportunity Act, World rhythm concert and drum circle July 30 in Newport, Man arrested for theft, escape, criminal mischief, Ill-fated Into the Wild adventurer was victim of unfortunate timing, Oregon State study suggests, Police blotter: Naked man, harassment at hotel, Man arrested for allegedly manufacturing, selling meth, Habitat for Humanity of Lincoln County announces Home & Garden Show, Guadalupe fur seal receives care at Oregon Coast Aquarium, OCCC welcomes associate dean, bids adieu to longtime SBDC advisor, CDC raises community risk level to "high" in Lincoln County. I would really like to have a phone call back by a manager of Meredith Lodging. We love hosting you, and look forward to your next stay with us! Be Civil. I paid extra for my dog to be able to come with us but having grass that long makes it hard to clean up after the dog I feel that Meredith Lodging really should have refunded part of our stay. There was an error processing your request. A phone call at the time would have made a difference.2. If you need help with exactly how your specific name needs be entered, please call us at1-541-994-2178 or email admin@countrymedia.net. All reviews are published without moderation. How did that impact you? After school, he returned to Lincoln City, where he was born and raised and began applying his management and leadership skills to local real estate development opportunities. Required fields are marked *. be tolerated. We have 250+ ocean view acres zoned for vacation rentals.and think we should at least have a conversation.Create something similar to Seabrookbut were too old.You can do it!!!!! anything. I told her that I wasn't going to wait around and miss another day of fun. No bullying, name calling, or insults. We do value your booking, and hope that we have the opportunity to host you again. Meredith contacted us via email, but like others who have done reviews, the email was sent to promotions. Upstairs carpet is very stained. There was a problem saving your notification. Oksenholt: Certainly, the fact that were known where we started really helped get things started. We have reviewed all correspondence associated with your reservation, and see we did send an email prior to your stay notifying you that the oven was not working, but understand it was found in your SPAM folder. If you have a subscription, please log in or sign up for an account on our website to continue. Meredith and Jon Oksenholt, co-founders, Meredith Lodging. We know this cannot make up for your dissatisfaction, but we hope it is a step towards regaining your trust, and perhaps you will consider booking with Meredith Lodging in the future. ML told us they would speak with the owner about replacing the interior sofa upon our departure. Great Service, I wouldn't hesitate to rent from them again. That didn't happen. Last summer, when everyone was laying folks off and things were bad, I said, Look, were going to take a high season rate and instead of reducing wages during a pandemic were going to make our minimum wage $19.19 per hour.. Thank you for signing in! SUBSCRIBE NOW! We welcome and appreciate your feedback, as it is an opportunity to hear directly from our valued guests to see where and how we can improve your rental experience. 5. Annie Robertson, chief legal officer of Meredith Lodging, said these statements are false and misleading. She said she would have the maintenance man come by to see if he could fix. We had booked from May 16th and leaving May 20th. The company currently employs over 100 staff among offices in Lincoln City, Newport, Neskowin, Pacific City, Portland, Seaside and Sunriver. We loved hosting you, and hope you will book with us again! Log-in or SUBSCRIBE to continue reading. Since then, we have always paid the highest rates for seasonal workers in the industry in Oregon. The porch is perfect for the hot tub and you can view the ocean while you relax. 3. So, were constantly trying to get better and grow and adapt ourselves. My husband used a plunger to no avail. The most important thing was the communication piece because everyones scared, no one knows whats happening or what to do next with certainty. There was also black mold at this location. And then on the heels of the shut-downs, we had the fires. I contacted Meredith, and all they would do is issue me a 100 dollar credit, on another visit. Our team has been in correspondence with you regarding your disappointing rental experience. Please know you can contact us anytime with any immediate needs or concerns. Oksenholt: We are flexible in our thinking and we are constantly finding better ways to do things in terms of our service to owners and guests. The kitchen was great for making all of our evening meals and plenty of seating for all to eat at the same time. To their credit, a lot of the owners in our program care about the roots of the businesses they trust to manage their home, where that business is headquartered, whether the business is a national operator with remote personnel working out of the region or out of the state. I then wondered if the house was even cleaned and looked over by the house cleaner. for 30 days, Free Threats of harming another person will not VRMI: Is it possible to define your customer or does it depend on if you are speaking of the coast or the mountains? After the trial period well bill your credit card just $8 per month. Hi Cathy. This place cost over 2k a night and there is black mold. Please avoid obscene, vulgar, lewd, 1. Expands to Mt Hood with Acquisition of Mt Hood Vacation Rentals, Who Sold? The home Crown Jewel is absolutely spectacular. Oksenholt: I like to think Im pretty good at forecasting things, but no one saw that coming. According to a release from Meredith, the new vacation homes add value and destination opportunities for the companys 100,000 guests, giving customers added vacation opportunities from Yachats to Pacific City. The Headlight Herald delivered to your mailbox each week. There were no informational directions of that nature, which would have been very helpful for the multiple electronics, TVs, remotes, fireplaces and more. There was bugs EVERYWHERE in the house we stayed at the house was called sunset harbor and as I said before there was bugs everywhere. Mt. The kitchen was well stocked. Please avoid obscene, vulgar, lewd, We rolled up our sleeves, we needed to do things like try to keep our employees busy, even as cancellations increased and reservations dwindled. Just charge an arm and a leg, dont repair or clean and simply give back a nominal fee. Meredith Lodging filed a complaint Wednesday, March 3, with the US District Court of Oregon against Vacasa. It's perfect for cooking for bigger families. Email notifications are only sent once a day, and only if there are new matching items. May 2022 -Review on Whale Watchers Condo 1has an amazing view, but furniture is/was in disrepair such that it dramatically reduced the value of our rental and the overall enjoyment of our holiday (see below). The grass was over 8 inches tall. This is exactly how we want your vacation experience to be every time. We really discussed, we huddled together as a team. We loved hosting you, and hope you will book with us again! The sofa was extremely uncomfortable and had minimal structural support with the main support coming from the hard frame pressing on your legs. This seemed so insignificant, compared to the 750 dollars I spent for 2 nites to take my family here, and I was so embarassed by the condition of the home. The cancellation policy should clearly identify cleaning and damage waiver charges rather than merely fees unless the company is attempting to hide these unrealized charges from possible clients. 6. It is used as a tv stand which is a great idea, however it is broken and the doors are off of it.Again, the house is nice, but the management could work on details and customer relations. There was plenty of room for everyoneto include beds!! We learned that maintenance service cant replace anything in a unit, thats up to the owner. We look forward to your next booking! An experienced and creative management team handles day-to-day operations, providing superior customer service to guests desiring private, quality homes for their Oregon beach, mountain or resort vacation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After we got everything into the house we wanted to set our computers up. I was told that an oven was an amenity (the definition of an amenity would be the pool, hot tub, fireplace, air conditioning, internet, game room, etc. We have shared your review with our property team, and our guest relations team has reached out to you via email and phone regarding compensation, as we would love the opportunity to regain your trust and host you again in the future. Please support our site. Don't Threaten. There was a pivot to this and a clear demand for this. Seems like an easy work around for them. Remember that the house had been booked a year ago, this meant a lot to me, and it was devastating to see the condition of the house when we arrived. We are so glad you had an enjoyable stay with us. Watch the livestream of today's Oregon Gubernatorial Debate here, Road Closure: Sinkhole closes Highway 131 to Netarts and Oceanside, Heres what is in season now at farmers markets on Oregons North Coast, Wyden, Merkley welcome federal approval of Oregons state meat inspection program, Wyden, Schumer, Booker introduce Cannabis Administration and Opportunity Act, Guadalupe fur seal receives care at Oregon Coast Aquarium, Columbia to Coast Property Magazine - Summer 2022, Exciting things are happening at the Tillamook Senior Center, Ongoing Homicide investigation in Nehalem. VRMintel Copyright 2016-17 | Click HERE to Subscribe | Privacy Policy | Disclaimer | Copyright | Jobs | Facebook | Twitter | LinkedIn, The Principles That Have Guided Meredith Lodging through the Global Pandemic, Raging Forest Fires and Personal Family Challenges. We're always interested in hearing about news in our community. Your email address will not be published. This subscription is for NEW or RENEWING subscribers. On the patio, the frame of the wicker sofa was rusted through and had collapsed prior to our arrival making it completely unusable. Instant unlimited access to all of our content on thenewsguard.com. 7. We have provided compensation, and taking your valuable feedback to heart, we have replaced the dishwasher, deep cleaned the home, and purchased items for the sandbox and property, per your suggestions. After graduating from Walla Walla University in Washington with a degree in business management, Jon headed to the University of Washington School of Law. | 2. etc. Consequently, we were charged $390 for our 30-day prior cancellation which included a cleaning fee and damage waiver of $162.00 even though we hadn't even entered the home! The release states that Meredith Lodgings founders developed a business model on a foundation of value, quality, service and integrity focused on providing consistent, exceptional, white-glove lodging experiences. The tv is massive and the fireplace is so cozy! Upon reading your review, we have reached out to the property team to ensure our safety and quality standards are being upheld, and your issues addressed. We stayed at Just Beachy in March and had a great time. The other thing we ran into is that many of the outlets along the kitchen wall, including upstairs did not work. Oksenholt: The pandemic and the Oregon wildfires taught us a lot. What I made sure of is we had real honest communication, so that everyones hearing the same thing at the same time, and then sharing that with their teams. When we came back to the Drifter I saw the Meredith truck there and when we walked inside the techs were working on the router and modem. On the employee side, it really does matter how you pay and how you treat your employees. In the lawsuit, Meredith Lodging brings a false advertising claim under the federal Lanham Act, as well as defamation and trade libel claims under state law. We love hosting you, and look forward to your next stay! While he was still in law school, he became a partner in the development of seaside resort community Bella Beach. Hi Courtney. Our management team has stated that no additional compensation will be issued. Threats of harming another person will not Only when asked about this inconvenience, Meredith offered us $50 off the cleaning fee instead. After the trial period well bill your credit card just $8 per month. We agree that some sort of compensation should have been proactively provided for a late check-in, rather than you having to request it. In 2012, the owners of homes they had developed and built approached them and asked them to manage them as vacation rentals, and the business that became Meredith Lodging was born. The kitchen is INCREDIBLE, it has an amazing stovetop, the oven works so fast, there is plenty of dishes and cookware. And were still a family-owned, locally-based company to this day. ), and that they would not be fixing our oven. Usually at places there is come kind of binder explaining how to operate, find items, or troubleshoot situations. Needless to say I was not very happy the way we were treated. We booked a rental home for 12 people for 5 days. We had a wonderful, relaxing and quiet stay at the Oceania House in Waldport. We are so glad you had an enjoyable and comfortable stay with us. My first search for Oregon coast rentals is always with Meredith Lodging. After selling a number of homes, homeowners would call Meredith and me and say they wish they had a different management company, because their home wasnt properly cared for, and they werent getting the income they wanted. (The charge will appear as "Country Media Inc." on your credit card statement). Enjoy your FREE content and please support our site. Called maintenance who were very helpful. The glass awning above the front door is about to lose more glass, and if a person is standing under it, they could be decapitated. Unfortunately, due to the terms of our rental agreement, which were agreed to and signed by you, we are not able to refund you for the days of the rental not used. Hi Loni. High near 70F. post will be deleted. BLACK MOLD. The high chair provided was a level of filthy I would imagine is only appropriate for a landfill. We have shared your feedback with our team, so they can investigate and address your list of concerns. Read all the news online FREE, for 30 days at no charge. Close to half of our portfolio was impacted. Read all the news online FREE, for 30 days at no charge. We value your booking, and do hope you will consider staying at another one of our homes in the future. Got there and the oven did not work. I honestly think this could cause casualties if there were a collapse. anything. The place was in such disrepair and a level of uncleanliness I have not seen in my life much less an Airbnb. This was not a new issue. We're always interested in hearing about news in our community. Sea Gem and Sandy feet in Manzanita, Odyssea in Depoe Bay, and River Ridge 617A in Bend. We called Meredith Lodging and was told by Hannah to reset them which I had tried 3 times prior to calling. At the time we made the reservation, we understood that the rental cancellation fee had been increased to 30% rather than their original $75 flat fee. Good location to walk to town and the beach. Oceanfront homes like Sand Dollar on Roads End Beach in Lincoln City, Oregon, afford stunning seaside views. Business Expansion: Oregon Shores Vacation Rentals is the fifth vacation rental company acquired by Meredith Lodging in the last two years. We reached out to our amazing, generous, and kind homeowners and, thanks to them offering up their homes, we were able to offer housing and a warm, safe place to go to many who had had been displaced. Many options for those who want to bring their dog. We see that you contacted us regarding sand in the hot tub, but there was no mention of bugs nor sand in the beds. We liked it very much! If this is your first time using the owner portal simply click on the link below and then select Registration. After youve completed the registration form you will receive an e-mail with a password and setup instructions. He worked on it, bought a new plunger, used a snake, and nothing helped. On the nights when there were people in the unit above us we could hear them walking, moving and talking. I even asked to be placed in another house but Hannah said that you don't do that. Notifications from this discussion will be disabled. 8. racist or sexually-oriented language. Don't Threaten. Meredith Lodging claims Vacasa has embarked on a smear campaign, contacting Meredith Lodgings homeowners and spreading false and misleading statements about the company. Hi Nathalia. We understand your frustration and disappointment regarding the inconvenience caused by the lack of an oven, and can empathize how this negatively impacted your overall experience. Halfway through our stay (2.5 days) the maintenance person moved two plastic patio chairs over from the owners suite which was the unit beside us. We saw a competitor, the largest hospitality employer in the state of Oregon, laying off 2,000 of their employees and we braced ourselves for a similar blow. Upon our arrival we found that some of the key pieces of advertised furniture was either destroyed, severely rusted or collapsing to a point where it was no longer comfortable or usable. People want to travel closer to home, they want to be in wide open and beautiful spaces, and they are looking to travel. Subscribe for just $60.00/year, or claim your FREE access if you are already a subscriber. And on the personal side, despite my sons illness, I had to get a little more involved and we had to swiftly make certain decisions. We are so happy you continue to book with Meredith Lodging. Unfortunately, we cannot guarantee the availability or operability of amenities - including internet service, per our Rental Agreement, but we did provide a loaner router until we could get Spectrum out to investigate the issue. We truly value our guests and their experience, and hope we have the change to host you again in the future! I had selected this house and booked it a year ago. It was very disappointing to not have the upkeep on this house as it should have been for as much as we paid. So, when it happened, just out of the blue, and very quickly, it was an immediate and huge challenge. racist or sexually-oriented language. It matters to our homeowners that we are local, that we have deep, family roots along the coast and in Central Oregon and that a lot of our employees do, too. We welcome and appreciate your feedback, and have shared your comments with our property team, as we are always striving to provide our guests with an excellent rental experience. Our team has been in touch via email regarding compensation for your concerns, as we do value your booking, and do hope you will consider staying with Meredith Lodging again. And with flex scheduling, online school and working remotely, I do expect there will be some uplift in demand for vacation rentals coming out of this. 1. Verification can help ensure real people write reviews about real companies. Had we been notified, we would have gladly dropped by a hair dryer, and helped you locate the BBQ, or provide one if for some reason it was not there during your stay. Meredith Lodging home collections are available at meredithlodging.com. The dishwasher was broken, and upon further review we noticed it had been broken since early this year though we were only notified about it in the days prior to arrival. We value your booking, and do hope you will give us another chance to host you again in the future. We enjoyed hosting you, but we are sorry that you encountered a few issues during your stay that negatively impacted your stay. Hi Kristine! Were good at adapting quickly, experimenting and testing. They said they hadn't heard back from the owners so they gave us a loaner to use while we were there. Hi JoAnn. Keep it Clean and Be Nice. The lounge is honestly wonderful, there is a hot tub, sauna, pool table, and ping pong. This builds no trust with the online renters whom have no way of independently verifying what they see in the ad as being correct. We appreciate your kind words and continued patronage. How did COVID impact Meredith Lodging? This condo was advertised as sleeping 4, I do not see how 2 people could comfortably sleep on this sofa. Some clouds. Sincerely, Cathy Flynn. When you go down to the middle floor there is plenty of space between the rooms and it provides great privacy. Hi Debbie. I have reached out for some more information to see if we can find a solution for you as it sounds like you have been staying with us more many years. The News Guard delivered to your mailbox each week. GARBAGE IN A BED. Bella Beach Lodging by Meredith sincerely appreciates your partnership! We are so happy you had an enjoyable and comfortable stay with us, and our home met all of your needs. The customer service is phenomenal, the homes are clean and they check in process is a breeze. The door was so hard to open that you had to use your shoulder to try to get it open. All rights reserved. NOTE: To claim your access to the site, you will need to enter the Last Name and First Name that is tied to your subscription in this format: SMITH, JOHN. We book multiple stays a year and Im already planning our return trip! There is an amazing massage chair that is so much better than any other chair like that I've ever been in. Please purchase a subscription to read our premium content. comments denied, and/or user blocked. Independent of the furniture, Whale Watchers Condo is a fourplex and an old building with very thin walls and ceilings. Meredith Lodging is a family owned business with regional headquarters in Lincoln City and Bend, and additional offices along the coast and Central Oregon, manages more than 700 homes exclusively in Oregon. Low near 55F. Are you a Visionary without an Integrator at Your Vacation Rental Management Company? With Meredith tending to their 13-year-old son, E.J., who is recovering from an autoimmune illness, we caught up with Jon on a sunny winter afternoon after he just returned from the mountain community of Bend, Oregon (Meredith Lodging has regional headquarters offices in both Bend and Lincoln City). We had several employees who had to flee their homes with nothing more than the clothes on their backs, and many more who couldnt return to their homes for days after. Everybody thought I was crazy, he said. We love hosting you, and appreciate your continued patronage! Be Proactive. As with many vacation rental business owners, 40-somethings Jon and Meredith Oksenholt didnt set out to build one of Oregons fastest growing, full-service, 700-unit vacation rental businesses operated by upwards of 200 staff members. Does Meredith go out ever to check these homes that they rent out? The beds were comfortable. Send us your news, photos, and videos and let us know what's going on! If what you believe you rented turns out to be in disrepair you will not be compensated. Error! We kept more people on than we were advised to, first and foremost because these employees feel like familyand our gut feeling was that once people are able to travel, our homes are going to be a highly desirable option. The home has general wear from being a popular rental, but was found to be in good condition, and we are happy to share that new WiFi equipment has been installed. Companies can ask for reviews via automatic invitations. That is RIDICULOUS!!! No one could get anywhere. Your last FREE article. Why Not A Hotel? VRMI: Share an example of where Meredith Lodging excels. When I sat in one of the wicker chairs the rusted bottom frame collapsed (FYI - I am 200 lbs) making the chair unusable. for 30 days, Free Thank you for opening up your home for others to enjoy, it was PERFECT! Meredith Lodging does not. Unfortunately, after sending Vacasa a letter and requesting they stop, they did not agree, and so now, we are taking a stand.. Please purchase a subscription to read our premium content. Any comment that is not related to the original will take a comment offline. I doubt that the final renters will benefit from the cleaning and damage waivers we paid for them. I was 18 years-old when I was able to purchase my first piece of property and I did that with income from being a janitor and moving my way up to running a crew of janitors who were older than I was, he explains. This house was not cheap. Tim left and said he was sorry that he couldn't fix the problem and to call in the morning. Heres What We Know: 2022 Vacation Rental Management Acquisitions, 2021/2022 Ski Destinations Showing Big Performance Gains in ADR and RevPAR for Vacation Homes and Condos, Its like a short-term rental regulation pandemic. 2022 Spring Vacation Rental Regulatory Trends + Fall Outlook, HR 2022:Attracting Todays New Workforce after the Resignation Tsunami and the Great Renegotiation, 5th Annual #BookDirect Guest Education Day, Feb 2: Why It Matters, 5 Steps to Clean Up and Organize Your Vacation Rental Website, 4 Ways to Stand Out in a Crowded Market: Get Your Brand & Listings in Front of Potential Guests, How One Vacation Rental Firm Finally Solved the Trust Accounting Problem, Vacasa (VCSA) Stock Falls as Lock-up Period Expires, Stays Group and Touch Stay Announce Partnership that Strengthens The Vacation Rental Travel Ecosystem, Honolulu City Council Bans Stays Under 90 Days Across Oahu. Our mistake was assuming Meredith Lodging would not charge for services that had not been provided. If you do not receive the e-mail, please check your spam/junk mail folder. No bullying, name calling, or insults. But instead of taking the bar exam, he opted for the Oregon Construction Contractors Board (CCB) exam.

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