Rude, unhelpful, unprofessional. FTC Affiliate Disclosure, Pelican NaturSoft Salt Free Water Softener, Pelican NaturSoft Water Conditioner Review, Key Features of the Pelican NaturSoft Water Softener Alternative, Compare Leading Salt-Free Water Softeners, SpringWell FutureSoft Vs Pelican NaturSoft, Environmentally friendly, salt-free design, Wont reduce spotting on glass as well as salt-based softeners, NaturSoft media tank, preloaded and ready to installation. No chance at a refund because I took too long; end of story. Calcium and magnesium stick to the inside of pipes, forming limescale. But the biggest issue was the hardness level and all I was offered was a discount on a new system. However, it appears the mixture you have been using for chlorine has not been setup correctly but we have not received a call since you purchased about this issue. He also inspected one of the toilets for staining, etc. Other systems may look like the Pelican, but you cant judge a book by its cover. Capacity is limitless as long as you purchase the right size unit. We also noted on the test results that lack of proper paperwork completion also lead to potential estimates in some results due to lack of date and time of when sample was taken. I called multiple times. Make as much as possible in volume instead of making a killing in the long run with return customersRuturn policy and website representations are UNCLEAR at best.Addendum: What a patent response from pelican. Pelicans motto is, Theres no such thing as a silly question.. You did a self install on your system and it was not installed by our company. Dear Bree,Thank you for providing us your feedback. I asked why I wasnt notified and was told the system isnt set up to contact customers when there is a delay. The Natursoft extends the life of plumbing and appliances by treating hard water scale without the use of salt or harsh chemicals. 2 fresh, new tanks never used and Pelican will not even exchange them. Box which Pentair doesn't deliver to, so I ordered two replacement media kits. Terms and Conditions Independent laboratory testing shows its 99.6-percent effective at reducing scale. As long as you wax them per the instructions. Terrible service for a company I used to like. He didn't try to sell me anything that I don't need. Systems consist of a sediment prefilter and a single tank with softening media. It'll be the best decision you'll make all year. If you need a saltless softener and an anti-scale system, you may be looking at several systems that each target these specific needs. NaturSoft products are NSF/ANSI Standard 42 and 61 certified for safety, and its the only water softener alternative thats independently tested and proven to be greater than 99-percent effective. The NaturSoft is a perfect fit in tight spaces. Due to restrictions in place at the time by local cities, staffing and processing of returns was taking longer than expected. The Pelican NaturSoft Water Softener Alternative is loaded with features! White particles are released with the ice in the refrigerator door. The technician's name was Roy Moore. Our friends' package still hasn't arrived 6 weeks later and UPS has apparently lost it somewhere, or they havent been clear in telling us what to do if it has been held up in Customs. Hello,We are sorry to hear that you couldn't do the install. Our water treatment experts on the phone can help size you the correct system for your needs. Ouch! The resin and iron media inside both tanks are good for 10+ years when properly maintained, not every few years. No more bottled water! Pelicans NaturSoft works differently and requires no regeneration. Its a simple morning job for a professional. As he always does he checks the water hardness. This clogged our water heater, so that only a trickle came out when warm/hot water was on. But our water still smells like chlorine. Don't just stay away, run and don't look back. According to our records you have high iron in your water, which is why you have a chemical injection system for chlorine. Join our 500,000+ community to get our "everything home" newsletter with the latest product news, gear reviews, and buying guides! We did not like the subtle salt tasting water and we discovered Pelican's advertising offering a salt less system that will give you drinking water that tastes better than bottled water. The force of water flowing through the media tank shears the excess, resuspending bound minerals and allowing them to flow through your plumbing system without creating dreaded scale. He checked a sample direct from the well and then another in my kitchen sink, downstream of my existing water softener system. This is what caused the 6 month delay in finally getting someone out here to install it. They denounced all responsibility.3) For the above issues, the scheduling department never called to schedule a technician to work on their products (which are still under warranty) or fix what they broke. Ava is the owner of qualitywaterlab.com, a website dedicated to helping people find the right water filtration products for their needs. A salt-based water softener system can do the trick by removing most hard minerals. I just had the plumber out to change the sediment filter. We did recommend you add filtration since you are on City water to deal with the chlorine.Please let us know if you have any additional questions or need additional information on a water filtration system. Water Filter Spot is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Pelican NaturSoft Salt Free Water Softener. The economic benefits are obvious in many ways. Since the sediment filter is first in line before your softener and water filter sediment from the prefilter would not have made it past both tanks and into your water heater. It produces no wastewater, requires no salt, and it works without electricity. Water softeners are installed near your homes water inlet, typically in the basement. And the customer service is pretty good . The service manager told me to call a plumber. 2022 Trustpilot, Inc. All rights reserved. I have a private water well. endstream
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We do show your refund was completed on 1/7. they take your money real fast but hang on tight to it when it's time to return it. Tested DW-9191 to reduce 99.6% of scale buildup. Water filter spot is the leading online website for everything water. Even though our equipment hadn't even been taken out of the boxes, Pelican wouldn't offer a refund. I'll give you 3 examples:1) The water was bothering my skin. Our salt free system is certified to prevent hard water scale in your plumbing and on heating elements. 02115, About Us Im not happy with our product . We do have a 90 day return policy which is stated at checkout when you purchase. we turn it off every 3 months to flush everything with chlorine water. This is NOT true, and you get to find that out after you have spent several thousand dollars.Pelican came to our house, tested the water and suggested a $5k plus system. I don't recall being gouged nearly as badly as they were or else I would have never recommended it!As for me, since I was due to replace the carbon filter media in January 2022 after 5 years, I thought ordering November 5, 2021 would be more than early enough. the 12 year warranty is bogus unless you have a problem in 90 days. Your warranty covers your product functioning but not labor costs for service calls. Not a good tank. The NaturSoft removes hard minerals, primarily calcium and magnesium. Hello Dave,We are sorry to hear your experience with UPS. That system alone shouldn't be used when you have iron as well, thus why you have chlorine and a salt system to treat your water. QWL Heres what you should know about the Pelican NaturSoft. Key Features of the Pelican NaturSoft Water Softener Alternative, What to Expect with Pelican NaturSoft Water Softener Alternative. We see that someone from our technical support team has reached out and explained the system and that your system is preventing hard water scale on your plumbing. If you want to protect your appliances without going broke, the NaturSoft is the best whole house water softener alternative for both performance and value. Roy concluded that my water is in great shape. This process is completed with no electricity or water waste, so its an excellent eco-friendly choice. The item you purchased is a custom high flow system that is not returnable as they are built to order. Capacity refers to how much water softeners can treat before their media is depleted most have a maximum gallon capacity, but not the Pelican. This can be easily fixed by adjusting your mixture and replacing the carbon. This is unacceptable. Some customers mentioned that this system didnt soften the water enough to prevent stains. It was clearly implied (by Pelican Customer Service management) that I could look for an unlicensed plumber to do the work "because it's so easy to install, there's just 6 valves to connect". We are sorry to hear you are unhappy with your well system purchased in 2019. Traditional salt-based water softeners go through regeneration cycles, flushing water and minerals trapped by media through the tank and out a drain. Hello Meg,We are very sorry to hear your refund took so long. The system is not working to clean our water. No-one would return my emails, incorrect info on first call, second call better but still no answer to emails. Water pressure and temperature were not an issue before the technician came out and they were an issue almost immediately after he left. Pelican would do well to consider using USPS instead for their Canadian customers, in which case Canada Post would take over after packages cross the border. Hard water is caused by calcium and mineral compounds, and while it is completely normal and natural, it may cause issues such as scaling on your home appliances, a strange taste and odor, and a slippery feel to the water that never feels quite clean no matter how much soap you use. Sorry, keep hitting enter.a tank that can deal with clorine and cloramines( 2m 56s ) Pelican: City or well water? What would be good is to have Pelican do the RIGHT thing so we would be writing an awesome review. In addition, he was the only local contractor (out of 8 that we tried) who actually indicated he could/would install the original system until running into the sprinkler flow problem. I wanted a salt less system that would provide good tasting drinking water. I purchased a new NS3 salt Free water softener from Pelican on June 30, of 2020. Beware the 90 day return window with this company because they are unwavering about this "Policy" and will not provide you a realistic solution (unless you consider buying more equipment or using an unlicensed plumber a realistic solution. Instead of keeping a customer for life, they would rather not take a return of unused/unopened productand lose a customerforever. Its the only water softener alternative thats performance-certified. Model NS6 contains more softening media and serves a 4-6 bathroom house. We also went to your home for a service call at no charge as a courtesy. However, our installer wouldn't take on that liability in case one system had an issue at a time when the sprinklers needed full flow. The system I got initially was not to deal with Iron, it was what Pelican recommended TO DEAL WITH MY WELL WATER as a whole, based on the testing that was done before suggesting anything. Model NS6 is 11 inches wide with the following dimensions: 21x 19 x 59.5 inches. You will see results immediately with the Pelican Natursoft Water Softener Alternative. Customer service rep explained the filters never shipped. I asked for them to replace the tank, but they insisted on charging me $120, and it STILL is useless. The chrome jackets do not require replacement in a few years. I tried calling and spent 1.5 hours on hold (every 25 minutes or so a recording comes on and tells you that there are no customer service agents available and then disconnects you). We have the whole house water system for about 5 years now and water is heaven. Contact Us Your bathroom showers and sink will look cleaner with no soap scum. It has a 10 GPM flow rate, and it supports a 25-80 PSI operating pressure and a 36-120 F operating temperature. The NS3 is 9 inches and requires an installation space for the following dimensions:18 x 18 x 49.5 inches. Thanks! So as much as I love the products, I absolutely CANNOT recommend them if you live in Canada. Pentair Water. We have 5 people in our house. You were not oversold, you were sold the system you asked for. Flow rate around 20 GPM( 3m 55s ) Visitor: WE are on city water( 4m 18s ) Pelican: Thank you ( 4m 58s ) Pelican: for 20 gpm you need a high flow estate system( 5m 10s ) Pelican: https://www.pelicanwater.com/water-filters/high-flow-estate-water-systems/Thank YouPelican Water. I feel relax whenever i drink the pelican water. Water feels worse than before. As water passes through the system, minerals that cause hard water are crystallized with the salt-free Natursoft granules that change the chemical composition of mineral elements so they wont be able to stick to your pipes, shower fittings, and kitchen appliances. Be wary of any company where you cant leave an honest review. This system is touted as taking away the hassle of buying salt yet still softening the water. Foolish. This system is also certified to NSF standards 61 and 42 for safe materials and structural integrity. Roy was very nice and professional. We have white residue and scaling in appliances including refrigerator drinking water, dishwasher, coffee pot. I called customer service(Trouble Ticket: 00040401) and waited nearly twenty minutes before I talked to anyone. The focus of the review is hoe BAD the customer service and policies are.. not that I was upset about installation. We received your test kit back on 9/13 and completed your test on 9/15. In addition, this softener can be installed inside or outside, as long as it is protected from freezing weather. Product might be goodidk because I couldn't install it like I thought I couldso needed to return. However, Pelican Water Systems provides an excellent limited lifetime warranty. Some sand and sediment fell into the system while he was working on it. Your e-mail will never sold or shared! Both UPS and Fedex charge similar duties when crossing the boarder and costs have gone up since 2016.We have passed on your concerns and feedback to our operations team.Pentair Customer Service. 263 Huntington Ave, Unit B. The other system we bought was the Reverse Osmosis (RO) under sink system, and it has been nothing but problems. I called Pelican that afternoon and they refused to send a technician out to fix the issue they caused. Because you purchased a disinfection system as well, we cannot take units back when it has been over 6 months since purchase. However, a water softener does not stop water spotting. We use dedicated people and clever technology to safeguard our platform. Even then, they refused to look at or repair the hot water heater. We needed a filtration system for our well. Very good product and very healthy water. He did recommend a sediment pre-filter that I can install myself that will make a minor improvement to the hardness but, all in all, he said we are in good shape. Customers claim the installation is simple, and the detailed user installation guide is easy to understand. I am super unhappy and feel like we wasted $5000 and we cant do anything about it. While most water softeners use electricity, and salt, this premium system is salt and electric free.
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