So literally, we had very little use of the internet in which we couldnt preside over our business.To further add insult to our horrific stay there, a cockroach strolls across the bathroom sink; utterly disgusting!!! Finally, I was told by the person that referred me to this hotel will also be quitting and the third shift employee stated, thats why no one ever stays employed here. There was no breakfast, and the clerk said that they dont serve breakfast. There was garbage in the halls, at first I thought it was a bad joke, but as we put the key in the door it became apparent that it wasnt a joke. If I dont get my money back Im filing a lawsuit and taking them strait to court. What would have happened if there was a fire with no one at front desk & no smoke alarm! I said excuse me and said that was unacceptable to say that to a customer and closed the call. It has not worked since. On my way back to the comfort Inn the housekeeping manager called me back and I told her I left my wallet there. This hotel has been our choice of hotels for many years before covid and still after covid. It was the worst experience I ever had with this hotel. I then went down to the front desk again and told Karen. Then in the year 1996, the company became a limited public entity. I can tell youwhat a slap in the face that was. Account #655462084. I asked him to email me a copy of my receipt and very rudely he said WE DONT HAVE YOUR EMAIL I WILL PRINT IT. I made reservations for 2 separate rooms, Confirmation numbers #51134571, and #51133624, 1 king size room, and another room with 2 queen beds for my sister and her 12 year old. Felt very unsafe. This situation should have been dealt with with one phone call. That, was almost a week ago now. Copyright text 2021 by Corporate Office HQ. Stayed 9/26/21 Cant wait to leave in the AM. 407/808-9294. Absolutely shameful you should feel! So the draw for this hotel was the indoor pool, and that breakfast would be available the following morning. 6) The shower in my sisters room had a plugged up drain, and that the water was backing up into the tub. Horrible!!! 2) The other draw is breakfast served the following morning. The account TXH801914 shows me 30368 points which seems correct t. The original account is TXH 62353 was working up to 4/24/21. No king suite was available so i opted for a two full bed suite. Air conditioner did not work. I would hope housekeeping should be a little more informed as to what to do, or to state the room needed work. Again he spoke loud and said it is not our fault that there was no water. The first thing she saw was bugs crawling on the wall above 1 of the beds, and for that reason alone, she chose not to bring her luggage into the room, fearing that the bugs could get into her luggage, and bring them home. As of the year 2018, the company had acquired Woodspring Suites, which increased the portfolio size of the company by an extra 350 properties. Choice Hotels is an American chain of the international hotel company that focuses on providing not only the largest but also the best lodging services around the world. i left my room to go to Walgreens to stock up on my toiletries . It is a federal law that a service animal be allowed into a hotel or anywhere for that matter without charge! On Friday morning when I went to check out LUCKY ME I get Vito Vince again. Dead bolt did not work. I just received a email yesterday with account TXH801814. Something needs to be done. I have a service animal with documentation and they charge me a $10 fee anyway per the owner whose name is: We were told by the front desk clerk that he was trying to get rid of all the animals out of his hotel in terms of making it difficult for people with animals to rent from him. To this day I havent received my money or a phone call from the manager. I think it is about time that I look else where to stay when I come to Buffalo. THEY DID NOT APPLY MY POINTS AND NOW 2 WEEKS LATER AFTER NUMEROUS ATTEMPTS OF TAKING CARE OF THIS NUMEROUS PHONE CALLS BEING PUT ON HOLD FOR 20-30 MINUTES AT A TIME EVERYDAY FOR THE LAST TWO WEEKS I SPEAK WITH SOME LADY BY THE NAME OF JAYVEE WHO APPARENTLY IS THE PRESIDENT OF CHOICE HOTELS TELLS ME SORRY WE CANT APPLY YOUR POINTS!!!!! The company has been active for almost 80 years now. I experienced a horrible night last evening which is our honeymoon trip passing through Colby KS. The former name of the company was Quality Courts United, which changed to Quality Motels in 1969 and again to Quality Inns, in the year 1972. This shouldnt happen to anyone, especially on their first day on the job. I sent the following email to Tia Duggan, the alleged general manager: Conf# 12936110. They have not provided proof and threatened to call the police on me if I call into the hotel. Please address this matter with me. My telephone number should be accessible to whomever decides to deal with this, and my email address is listed below. On Thursday when the female clerk came to the room I told her my nightmare for the two days and asked if I can speak to the manager. I requested a 100. Spent my whole vacation dealing with this crappy company. While writing the word Refund on the top of a post-it, she immediately told me that it wasnt a problem and added you didnt even stay in the room. the AC/heat system did not work at all. In the year 1992, the company became the most significant franchise hotel worldwide. If theres any resolution I can be reached at (321) 449-6768. We did not want to leave and find another hotel so we took that room. I ended up fixing the sink issue for hotel. did i hear her right . I will NOT allow another employer to fire me in this at will state of S.C. The next morning I get a knock it was the people to spray I ask them to come back in 15 minutes because I was about to leave. We clean with bleach and Uv rays kills COVID but pools are closed Continuing her apologies she ultimately told me that all she could do is give the manager my information and have her call me. I had to get going so I had a bottle water and used that to take a wash rag bath uh, So when i was to check out the Manage told me it was a water main that broke. The lady sitting with him at the frontdesk says He only can hear out of one ear . just when she finished her sentence . If you would like to further communicate my phone number is 228-229-7593 my name is Lisa Jett and my sisters name is Lora Slusser and her phone number is 228-324-3989. To the Executives of Choice Hotels, Last time costing me over $200, Choice Hotels took the same stance, accept I was even told they assessed a fine to that hotel, which happened to be in the amount of $200 dollars. When entering the room I noticed abject FILTH! But they got an illegal head maid thinking shes running a HOE house as head HOE and a deaf GM hearing aid doesnt work for African Americans. All of them need to be fired. There was an elevator but was concern on the condition it was in and if it broke down you would be stuck in the elevator and there was no maintenance on site. The room had bloody sheets and urine on the bed as well as the covering. The police really cant do anything about it. I am not meaning to come off as a threatening individual but I have been backed into a corner and have been left with no other choice. Clarion Pointe Hotel in Tallahassee, FL are thieves. JXB771226. I BOOK AN ONLINE RESERVATION USING MY POINTS SOMEHOW MY RESERVATION WAS SHOWING AS A NO SHOW EVEN THOUGH I WAS THERE AND IN MY ROOM. I slept in my car! After logging in you can close it and return to this page. I just looked at her with a smile and said Who you might be ? The primary services of the company include allowing customers to have the best experience when it comes to hotels and lodging places. Pee on the bathroom floor, no shower curtain, the rod in the shower had been pulled from the wall and left leaning against the toilet, used soap in the shower, the floor looked like it had not been vacuumed in weeks. The headquarters of the company is based in 1 Choice Hotels Circle, Suite 400. Thats when I decided to quit for that was a threat to me. The company provides the largest hospitality services in the world, along with franchising options as well. NEGLECT of a motel chain here. I called the hotels twice and the housekeeping manager and got no answer. I sent pictures of the room i was given to grdesk@choicehotels.com and I have many more. She came up with a shower curtain, hung it up and seemed to be as surprised as I was concerning the conditions. I left a week ago and they are still taking money off my card. Unfortunately we both are cognizant that absolutely nothing will be done. Karen did say they were in the process of remodeling some of their rooms and overall she was very nice and accommodating. I need my refund that hasnt been refunded yet The hotel appears to be new but we choice this for our kids for the pool. Please contact me immediately. I chose this hotel because the reviews were good. Not only that upsetting to us, we barely had access to the internet. I dont even feel comfortable going back to work around people I cant trust. I would appreciate a call back to speak to someone personallynumber is 954.445.5105. I am a choice member and i am almost at elite level. Again no issue really and she was very nice. The login page will open in a new tab. There was no mention of that again for this hotel. I am BEYOND livid!!!!! The bathroom tile had hair on it. The company operates under various brand names, namely Comfort Suites, Comfort Inn, Sleep Inn, etcetera. I chose to send this email to the corporate sight because I wasnt confident that it would make it past the General Manager. When I arrived The manager and myself went back to the last room I was in, my wallet was there but of course my money was not. Quality Inn. i was shocked again . let me just tell you first im African American. I recently had reserve a room for our stay in Richmond VA 8008 W Broad St 23294 Quality Inn Richmond West End. When we got there we were totally shocked to see what shape Econolodge on 121 E. Mill Creek Road in Pigeon Forge Tennessee. The reason why I became a Choice Member was to avoid hotels like this. The sink was not draining in the second room either.the person at the desk is only able to do so much. Choice Hotels Corporate Office Headquarters. All while my children were getting more upset due to there hunger. Your location was convenient for where I needed to be at 7:30 a.m. I spent 20 to 30 minuted of my time to find a nice room which is not right at all. Dirty, smelly, and torn furniture. 4) Upon entering our room, after a long ride, I needed to use the restroom, and before I could even use the toilet, I had to clean it because there was POOP on the toilet seat. This hotel is old, the carpets are nasty and stained in the Elevator, hallways, and the rooms as well. I called the front desk to inform the representative. There was no mention of this when we checked in, and when my husband went down to eat breakfast, there was no mention again about having individual meals in the back for hotel guests. I have subsequently contacted and have had numerous responses from disenchanted subjects that wrote negative reviews on both TripAdvisor and Yelp and contacted an attorney to discuss a class action suit against Choice Hotels and this Quality Inn. I normally travel for work, bit this time it was for the family. The bathroom floor in that room was sticky and again there was some hair in corners. If, I stayed there and made another mistake its cause for me to be fired. It was an employee or the housekeeping manager that robbed me on my first day of work. The reason that I am sending this email is that I wanted to MAKE SURE that the executives of your corporation knows just how awful the customer service is at the Quality Inn in Plainfield, Connecticut. We had to sleep with the window open, which thank goodness we were on the second floor. But they still are. I stay between 150 and 200 nights a year at hotels and have witnessed virtually every condition. I have no other solution to this madness and this is a major set back for me. The knobs were broken. I booked an overnight stay for the night of September 7, 2019 at I have been a Choice Privilege member for years. I have only been working for ECONO LODGE 3986 State Rd S-8 Hwy 52 in St Stephens, SC for only (2) weeks before I decided to quit!! I called back and talked another person and they heard my story again and put me on hold then came back and said and I quote I will offer you another 6,000 points then close the case so you cannot complain anymore. What check and balances are you doing. I want to speak Executive John Bonds regarding how you are treating your customers. My husband and I was so disappointed. She tilts her head up high and say , im Marry the head Mistress around here ! Hes also looking for other employment! Choice Hotels has filed a claim against this franchise hotel. I have spoken with the call center for Choice Hotels, whom agrees that I should be refunded the fraudulent charges, however Shawntae is refusing to do so. After written this email, I have decided that The Quality Inn in Plainfield, CT. IS ABSOLUTELY THE WORST HOTEL that I hav ever lodged in. This is now the 5th time for this situation and call time..waiting 43 minutes the first is rather frustrating! I will also contact attorney, Ive never ever in my life got treated so bad like a piece of garbage you find on a side walk or something I just cant believe it I am clean cut well dressed person always shower the reason I say this is I just want to give the people an idea what Im like am the biggest thing I have is a good heart that would help anyone if I can do it I will anyway I lost my phone in the parking lot and my ringer was on low and I ask the guy at the front desk to call my phone please that way it starts to flash and I could see it I dropped it bringing groceries inside it was a little after 9pm he said no I said please can you call it so I can see it he said no anyway I said please my wifes pictures and videos of us having fun together are in there please she just passed away its the only videos I have of us I explained very polite and nice he wouldnt do it and to let you know I have been staying here for over a month waiting to find a new place but my wife just passed in this hotel I never got treated so bad ever and if I had more time you dont even know the half of the bad stuff this cold hearted I think Ive spent thousands of dollars since I been here I never asked for anything I mean anything nothing and just today I find out he doesnt want to give me no points for staying here either its not fair the guy that lives here pays 129 dollars less every week why cant I get that why because I told the manager he is cold hearted I hope if anyone cares that can do anything please call me 6105878987 text me this is just not rite if you only saw with your own eyes but the whole family works and lives here from overseas, The Philippines and South America are the only ones that answer! Patel said, ok. I have called customer service 3 times and I still do not have this resolved. I cleaned the toilet, then when I sat down on the toilet, looking under the sink, there was so much dirt, caked on dirt all along the baseboard under the sink. hello ! Star came to the room and hung up a shower curtain. I paid for my room through Hotels.com several weeks before I checked in. In the last 6 months Ive stayed in 4 choice family of hotels from North Dakota to Washington Oregon and California I seen frost hand local hotels are cutting staff and services No coffee in lobby no hot breakfast no pools and rates went up This particular hotel and their general managers behavior reflects ignorance on your hotel chain. recently had a short stay at the Comfort Inn in Pasadena on Colorado . She was apologetic and then coded 2 other rooms so I can take a look at those. Which was acceptable by the owners wife. This is not being done at the Rodeway Inn located in Tahlequah, Oklahoma, just saying. I can not express how disappointed I am with Choice Hotels. After the year 1972, the company started franchising, and therefore established their presence in over 300 locations, all over the USA, in about 40 states.
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