Opened the brown box, slid open the icon orange box and it was EMPTY. Also, errors pop up when Im trying to log in to my account. Please be patient. She said someone tried to call yesterday, but that A. is not the 24-48 hours I was promised and more importantly. completely untrue. We are currently checking whether the louisvuitton website is not working from here. Tried it on the website, App and Even another Laptop any guesses what that is? So we were left none the wiser. Payment Flow & Methods (Incl. I am a loyal LV lover. I was in the store for about 15 minutes going through everything with the bag including coating tear. I explained everything to him. I insisted to lodge complain and speak to store manager Mellisa. I have purchased Louis Vuitton bags over the years and I had always heard that they stand by their products. After reading these reviews, I only see a few customers who are satisfied with Louis Vuitton (LV). Hello. isn't that MY call to make?! How do I know I can trust these reviews about Louis Vuitton? 2010-2022 Website Not Working. I just needed the handle stitching to be repaired. I did not see this in The Aventura Mall in Miami or anywhere else. It was addressed to Amber ** (client services) from ** (client services). This was very unsettling. Try using the app if your item is still available there. I hope he received my signature ok from wherever he delivered to or maybe he's going to say he chucked it over the fence. First of all check your browser's local settings, or you could also try to use a proxy server (most ISPs have official, but there are free ones as well). This is so unacceptable on many levels. I Purchased a Louis Vuitton Speedy 2 years ago from 1 East 57th street in NYC. For more information about reviews on ConsumerAffairs.com please visit our And I have had some for 30 years. Agreed the bags are a status but how do I buy it if Im treated in the first instance like Im not worth the effort'? Just a paper outlining Exchanges and Returns & advising me to contact the 1-800 number which I did. He said perfume, cream or hand sanitizer!!!! Waited almost 2 weeks for the delivery and when I got the item the bottle is not sealed well, the sprayer tip is out of place and the perfume leaked on the tub. I'm sorry but I don't have these issues ordering from any other company luxury or not. Today, she tells me that I will just need to live with it. Why wasn't it my decision to make? I am not willing to drive an hour for a maybe. Press question mark to learn the rest of the keyboard shortcuts. You could try to reload the site directly from the Internet. I thought I was the only one having issues with checking out on LVs website! They may charge you double the amount from your credit card!!! They asked me to send photos about three different times and after about 6 weeks of back and forth with them they stated that the peeling was caused by me. This profile has not been claimed by the company. With 7.4 billion people on earth I guess they feel that there is enough customers to replace the ones that are unsatisfied. Well start sending you the news you need delivered straight to you. UPS advised that I needed to print off the label in order to get this picked up or I can leave my house during quarantine and go to the local UPS store and have it printed & returned that way. I don't recommend anyone spend their hard earned money with Louis Vuitton. I didn't say this to the girl on the phone, but I did express my frustration as to why the Singapore repairs couldn't give her information as to really why the stitching wasn't repaired or why I wasn't given the option that it might crack the plastic a bit more if that was the reason. Clearly, the 6-key holder was 1) stolen 2) not placed in the orange box. LV has work to do in their service and after-care procedures if they intend to build and retain customer relationships going forward. My brother signed for it since I was working and to my disbelief it was an empty box and the bag was missing (my brother called to let me know). Hoping whatever it is gets sorted quickly. For a better experience, please enable JavaScript in your browser before proceeding. Today Jan 1st I went to The Dubai Mall store and was kept waiting in a queue! All right reserved. Just need to check back. Ping may be disabled on host by the sysadmin. Im so excited, this will be my 3rd purchase with Louis Vuitton and hopefully many more in my future. I said, "I take excellent care of this bag. after a week complaining STILL NOT RETURNED TO US. I explained that we had already addressed that and that I was not concerned about it. After about 10 minutes we were asked to give our details and I was told I would be assisted in 10 minutes. Im frustrated and angry. Glad you were able to sort it out. Once I contacted the 1-800 number, they initiated the exchange & gave me an new O# **. We typically use the same client advisor, which makes things easier. So ya, the site has issues. I rather take my business to Gucci. You had to wait? We went to return a bag to the Louis Vuitton store, in Natick, MA. I just checked my tracking on UPS and wow I signed for it 3 days ago. People paying a lot on this product. I recently noticed that the bag had "CRACKS" around the zipper.. But no compensation for the 3 weeks they had my almost $900!!!! And nothing have happened to them even and if obstacles have occurred. I completely understand the low ratings. 10 pages of Louis Vuittons e-commerce site, marked up with 119 best practice examples: Explore similar case studies of Apparel & Accessories and Luxury Goods sites: Every 2nd week, we publish a new article on how to build state of the art e-commerce experiences heres 5 popular ones: See all 326 articles in the full public archive. Get full access to Baymards 88,000+ hours of research and empower your UX team and decisions. I had to call the number again; they had to intervene again. NO RESPONSE. What if I didn't want him to know I was dissatisfied with the gift??? We complained about this several times and! It was all agreed that the coating could not be fixed (which I was not worried about) but that the stitching on the handle could either be restitched or the handle would be replaced completely so I could continue to use the bag. Has anyone else had this? Unsubscribe easily. Before a week I noticed some white big stains over my bag. A few days later I received an email stating that I need to bring the bag to a store where trained repair specialists (LOL) Would advise if this could be repaired. After 10 days of no response, I called their customer service line - which also has long wait times. I bought my son a pair of Louis Vuitton moka cloured "Run Away Sneakers". E.g. I received a gift receipt but yet still every time I call, They are asking for the purchaser. After months of trying to locate an item she was able to get it for me. At UPS, they charged me $3.50 to print the return label. I didn't receive any labels in my package. She told me rudely, belittling me that she didnt like my attitude and she wont return the bag. My sisters have others luxury bags for so many years and they look like new. What is wrong LV Dubai Mall? I never had a problem with the bags. No luck. Upon opening the box, the bag was stuffed into a really smaller box causing the bag to bend in numerous places right in the middle of the bag. Unbelievable LV bag has such a short quality life span. Georgina ** and Cynthia ** told us the Bag was damaged and first Georgina mentioned she saw the pocket stretch inside, I told her my husband got the bag last night and we are here in the morning to return and exchange. 7. Leave ago being treated by a lady like she owned the Mall. Same issue when I put in CC info it just stops moving from section to section. Sign up to receive our free weekly newsletter. I had just had surgery on my feet the week prior so I wanted to call to see A. what couldn't be repaired and why. I am wondering how they survive for so many years. Abandonment stats, credit card patterns, code samples, and demos, for usability, Delivered twice a month, ad-free full-length research articles, 1-click unsubscribe at any time, Drop-Down Usability: When You Should (and Shouldnt) Use Them, Format the Expiration Date Fields Exactly the Same as the Physical Credit Card (90% Get It Wrong), PDP UX: Core Product Content Is Overlooked in Horizontal Tabs Layouts (Yet 28% of Sites Have This Layout), Form Field Usability: Avoid Multi-Column Layouts (13% Make This Form Usability Mistake), Form Usability: Getting Address Line 2 Right. Did someone painted the walls? 326 free articles covering 5% of Baymards large-scale e-commerce UX research findings. There are other browsers: try browsing with opera, firefox or chrome. Finally, coming from The Netherlands, I went back to that very shop in Santa Monica California And it took me again almost a week to GET MY OWN MONEY BACK!!! I walked in with the bag and a gentleman asked if he could help. After the test is finished, the result will be displayed below. The bag has crack around the zipper.". They refused to offer a replacement. Notwithstanding the fact that no message was left on my daughters number. Could it be because there's about to be a price rise or something? I asked to speak with a manager & then was left on hold for 15 minutes with no return from her updating where I am in the queue. Shipment came on time. I want to get an order in as have heard rumours of a looming price increase. Get Baymard to audit your sites UX performance, compare it to competitors, and identify 40 areas of improvements. Their online is a scam and the customer service is absolutely horrible!!! I received an email a week ago 16th June, saying my bag was ready for collection. It doesnt say anything about alcohol or hand sanitizer but it says to never use solvents to clean the bag." Anyway. It means a lot to me to make this right to myself. B. my partner would need to pick up the bag so I wanted to know what they needed for ID for him to collect. We value your privacy. Ive called and told them about it, but they didnt seem interested in fixing it. I bought a bag online and realized my personalized monogram did not update on checkout and was wrong. They said its not their fault. The scatterplot you see above is the free version we make public to all our users. I've not had problems with other websites so I don't think it's my computer. This will definitely play a role in my decision on my next purchase. ConsumerAffairs is not a government agency. A website status check is now in progress to see whether the louisvuitton.com site is down or not. What is the Hype about? This has never happened before with any of my purchase. Anyone else in the EU not able to check out? NO WORD YET! Our content is intended to be used for general information purposes only. If you are trying to connect to a website through your browser and the website is not opening, you receive a connection timed out, server not found or website down error message, please make sure that in your browser's File menu Work Offline is unchecked. I told them I would re-send the pictures. Case studies of 149 top e-commerce sites. Really??!!! Tried to make a purchase online.. Said to call 800 # for availability, 800# said 1 store near me may have it.. Without a hassle on their side they got their money! Today is now the 4th business day & I decided to call and get an update on my return & reshipment. Tried multiple browsers and mobile site as well. : If a webpage on the http://www.example.com/funny.html uri address is not reponding, please enter example.com as the domain name. I ordered over 2,000 dollars worth of products on December 10, 2019 and have yet to receive even a shipping confirmation. 22 pages of Louis Vuittons e-commerce site, marked up with 255 best practice examples: Shipping Address + Delivery & Shipping Methods + Billing Address + Gifting. They were sent out separate. I left my Keepall-55 with the LV store in Atlanta for zipper repair due to defects. I hung up & called back & spoke to Christina who was very pleasant and listened attentively & apologized & checked into it for me. I saved up to purchase this bag and Im only asking for a solution even if I have to pay out of pocket and they refuse to help me. They will email you privately so no one can see they do to help their customers or fix the cheap material they use and sell for $1800. He said the bag is in beautiful condition. So after ordering 2 hand bags, a purse and a belt Ive been waiting for my delivery. As since I have had surgery, I am unable to get off the couch so my phone is with me 24/7 and I have no missed calls or voicemail or text. Bottom line do not order anything from Louis Vuitton online. Its been there for a few months. A one star at best is what Louis Vuitton is worthy of. I wonder if Im also going to sign for the other 3 items or is the delivery driver treating his wife to some nice goodies on my behalf. The SA took pictures and told me that she'd call me back after she's had the chance to contact the repair department for assessment. Upon delivery, this was left in the building lobby. Everything on my wish list is showing call for inquiry even a couple of items which have been readily available lately as add to bag. I miss stalking the website, lol. So I call back again and the girl says she'd try to make it a priority for someone to call. I was told that they received my email without pictures. The sites been having issue. 800 # does not offer assistance in any way, nor can you speak with any manager. I just ordered something the other day with no issues. I don't even touch my bag with wet hands! Then I receive an email stating that after further assessment they CANNOT repair the item. I must add, we don't go in looking like bums but we are not like we stepped off the red carpet when we go in. I purchased a few bags from Louis Vuitton of which I regret. Customer service keep giving me no answer until the investigating is complete. Lol, the thrill is not just not the same purchasing over the phone vs. on the website. I've never encountered that issue but sometimes the site does go down for unscheduled maintenance. I was shocked! Had my retired father not been specifically watching out for this delivery, IT WOULD HAVE BEEN STOLEN. Tia is the best customer service agent I have ever had the pleasure of dealing with. Nobody is able to provide actual information or assistance so Im doneI am no longer an LV customer and hopefully my review with give you pause prior to placing an order with the company. Frustrated at this point, I asked for more information on why. They really need to fix some of their bugs. Promised bag would be ready on 2/18, called to get update, person on the phone had NO IDEA what the status was but someone would call me from the store. I can add to cart, but when I click on proceed, the cart is empty again. I feel used by LV knowing how much money I spent on that bag and yes it has been well worn, but to go through that entire process of understanding about a restitch or new handle and then to not be given any answers or choices, they are basically forcing me into the position of throwing the bag out and buying a new one (that I cannot afford right now due to being out of work since all theatres are closed). I will never make another purchase from Louis Vuitton ever again. For a while I wasnt able to log into my acct keep saying my pw was incorrect and it didnt let me reset a new pw. I also called and they said they didnt know about the website having any issues. 10,500+ annotated design examples, for systematic inspiration on e-commerce page types. The truth is that they do not! If you wish to dive deeper and learn about each guideline and even review your own site youll need to get premium access. Im completely unable to purchase through the site due to an error (Im not banned or anything). VC **. After entering the store The assistant was even more cutting and rude. To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page. I should have read the reviews as I am not the only one who has been disappointed it seems. We value your privacy. 148 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape. The sales personnel said he cant do much about it! Currently, customer service has agreed to ship the return to my home address, but they also have me now listed as MR. when its Mrs. Again another call I had to make to the customer service line to have it corrected as I was only aware of this when the original purchaser received the email that I was returning the bag That is absolutely insane when this was a gift, I don't understand why the purchaser was emailed & notified of the return. 10,500+ annotated designs for systematic inspiration. Another 10 days went by with no reply. And I will blast this all over social media!!!! I reached out for help with a peeling logo and they said they could not help. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I'm filing complaints with all the agencies who can help, not only out of principle but because this metis was one of the gifts I received when I turned a certain age (not 25). You must log in or register to reply here. All Rights Reserved. :). Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. And like I said there's no store nearby where I live like obviously that's why I did the purchase online???? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We were there to return and exchange the bag which was never touched. I ordered a speedy 30 online for my graduation gift to myself since it was not available at the store and had it delivered to my parent's address. I then went to UPS against my better judgement and against the orders of the lockdown to return this. All you can do is make sure we get what we paid for!!! So I call them Back and I said, "Why you dont wrote at the product care that we have to careful with the alcohol or hand sanitizer. There wasnt that big a crowd. 5. Recently, I've had multiple issues with my LVs that are barely used/new. Or contact LV and get them to revise the return to an RS1 or RS3 type return so that they can come with the label & pick up from my door.
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