danco dual flush instructions

After seeing no obviRead Moreous issues, I wiped everything clean and reinstalled it, but it did the same thing. You dont want to deform the silicone. sets. If not, that is usually the cause of the issue you are experiencing. 0000085749 00000 n I am half thru installing the device and then I read itI am frustrated obviously because of the wasted money and the wasted time. 0000008587 00000 n The tank fills fast and the bowl has plenty of water. Life hasnt been treating us very well lately, everything that can go wrong has gone wrong. I have installed these on all three toilets at home and, for the most part, they work well. Can I just purchase the internal seal or I have to buy the whole unit again? Turn the water back off. I went to the store where I bought them and they told me there are no replacement parts and so I bought another new unit, which after installing worked perfectly. We are happy to help in any way we can. The actual installation took maybe 15-20 minutes. The valves sold back then had a 5 year warranty. I am overjoyed with the customer service. Did so and no leaks. I do blame myself for not reading all the directions, but come on this should have been on the box or the first page. If you could reach out to Product Support team we would love to help resolve the issue. I am a contractor and this product does not work! flush valves and requires a 10-inch minimum clearance from highest point of the flush valve opening to the inside of the tank lid. }); Also, be sure to pull the zip tie up nice and tight (youll understand when you get to that part of the installation. 0000006847 00000 n Our Product Support team can be reached at 800-523-5135 (option 2) or if you prefer you can email them at [emailprotected]. We apologize for the difficulty you have experienced. One button is the Quick Flush setting that uses significantly lower water volumes for liquids and paper the setting needed 4 out of 5 times. The actual dual flush valve was a little more complicated but, honestly, not by much. I did that, and nothing changed. I came home and got the first one I replaced, looked inside and sure enough there was a thin flat washer style gasket, but it looked like it had the measles with small blisters on it. Im about to install the dual-flush valve. Good Morning! Good Morning Darren, The entire call took less than 3 minutes and Im not convinced she knew anything about troubleshooting this product. 0000107478 00000 n If not, that is usually the cause of the issue you are experiencing. I do not recommend. One thing I read before starting and its right there in the instructions snug, not smooshed. I like the idea of this water saving toilet mechanism, but it stopped w. Good Morning, By continuing to browse our site you consent to receive our cookies. f the manual suggested removing everything (which required cutting the zip tie), re-seating against the blue dome gasket, and reinstall. You cant go wrong with these valves and this company. }) Clearly those blisters were keeping that gasket from sealing and that was my leak. Good Morning Mike, If I could, I would switch to the dual flush lever handle instead of the button. I have been very happy with the operation of the valves and have saved a lot of water considering most of ones flushes are the quick flush. Thank you for choosing Danco/MJSI products. *Pushing down too hard when installing is the most common reason for a bad seal. 0000241656 00000 n 0000216823 00000 n 0000011302 00000 n 0000150609 00000 n 5. First, I had to extend the tube on the valve to fit in my toilet. We can be reached between 8 AM to 5 PM, CST Mon. Havent found any other suggestions on the web site. Bought this two years ago as a longer term replacement the fill valve quit and I must replace the kit since the 5 year warranty does t include shipping- probably will buy something else that lasts longer. where can i get replacement parts? Love it while working, but mine is also leaking into the bowl. I called technical support to see if there was anything else I could try before buying a new valve. Is it true you have no replacement parts for these? Unfortunately, customer service was no help. The second Full Flush button uses the normal amount of water for solids. Your email address will not be published. Click Here for AssistanceWell help get you sorted out.No thanks! The permafit silicone seal has 2 small bubbles in it and no longer seals. Sometimes products fail for a variety of reasons no matter what we do to try and salvage the problem. Check water level. 0000228996 00000 n We purchased 3 of these two years ago to put in all our bathrooms. Do the same with the piston assembly, moving the arm up and down to allow water through. The video can also be found under the Support tab in the How To Center. CAN WE USE THIS FOR REPLACEMENT OF GEBERIT DUAL FLUSH TANK FITTINGS ( IMPULS 360 + IMPULS 290 ) ? $(".read_more_705").show(); We apologize again for experience that you have had and appreciate you taking the time to notify us of the situation. I gathered my tools andless than 45 minutes later I was not only done but had everything tested, my tools put away, and the packaging outside in the recycling bin. The HYR451T combines two products that together will increase your toilets efficiency: HYR271 Dual Flush Converter and HC630 HydroClean fill valve, HASSLE-FREE INSTALLATION: Drop-in installation without tools in 5 to 10 minutes tank removal not required, IMPORTANT INSTALLATION TIP: Do not remove overflow tube and flush valve from toilet tank; the Dual Flush Converter is a replacement to the existing flapper; slide the blue silicone dome gasket down the overflow tube, seating the gasket into the flush valve, DETECTS LEAKS & WATER ADJUSTMENT CALIBRATION: Detects leaks and signals when a leak is found. Thank you for taking one of our big worries off our plate. Thank you for your feedback. 0000003382 00000 n If you could please reach out to our Product Support team at 800-523-5135 (option 2) or, tank is full of water, the pressure to apply on the button to lift the mechanism (i.e. 0000225303 00000 n 5.Verify the dome gasket is making good contact (all the way around and not only hitting in one spot). had to replace the whole thing, and since you have to change the handle, I had to replace that also. I bought two sets of these for my home when they were sold by Blue Source/MJSI and had a SIX YEAR WARRANTY. Lastly my weird wife said that the buttons should be Yellow & Brown for easy identification . I had to turn off the water at the valve on the floor behind the toilet. We also have an excellent team of technical support associates that can help provide information and instructions to help with your installation. The permafit silicone seal is also chlorine and chemical resistant and will not warp, ELIMINATES TOILET LEAKS: Eliminates common leaky toilet problems due to a worn-out flapper, handle or faulty flapper chain, DUAL-FLUSH LIGHT-TOUCH BUTTON UNIQUE SPLIT HANDLE DESIGN: The short center button is the Quick Flush setting that uses significantly lower water volumes for liquids and paper this setting is needed 4 out of 5 times. Its not so much there to hold the unit down as it is to keep if from coming up. We will pass along the issue you have encountered to our Engineering team and our Product Managers. But I will give it a chance and see how it works for me. trol teams for further review. 0000112989 00000 n Next you snap on the top piece and youre basically done with this part of the install. However, this item is still under warranty. %PDF-1.5 % I have reached out to our Danco Support team for them to respond back with any troubleshooting tips they have. 0000014497 00000 n Thank you for reaching out to us. She suggested I flush the fill valve to dislodge any debris (which I had already done), then she recommended I return the kit to the store and buy a new one as she believes my kit is defective. 0000182253 00000 n Naturally though, I installed it on a Sunday and had to deal with the toilet like this for 24 hours before I could talk to customer support about it. 0000232434 00000 n Normally when an issue like this arises there are several reasons the water could be leaking into the bowl. One thing I read before starting and its right there in the instructions snug, not smooshed. internal flapper) becomes insane. For more information go towww.P65Warnings.ca.gov. I am returning the unit. I reached an agent named James who didnt beat around the bush. 0000002269 00000 n We are happy to help in any way we can. Thank you for your reaching out to us. Find stem and cartridge sizes with the StemFinder, Find the perfect part for your next project, Washing Machine Supply line Connector Hose, HydroClean Water-Saving Toilet Fill Valve with Cleaning Tube, HYR451T Water-Saving Toilet Total Repair Kit with Dual Flush Valve, HYR270 HydroRight Dual Flush Valve and Push Button Handle, WATER-SAVING DUAL FLUSH TOILET REPAIR KIT: Easily converts a standard toilet into a dual flush toilet that saves water by reducing the amount of water used with each flush. Designed for drop-in installation, the HYR460 can be installed in without tools and without having to remove the tank. Hello Mike! ishes flushing, the flush converter vibrates and makes a loud knocking sound. 0000010525 00000 n We apologize for the inconvenience you have experienced. It stopped working two days ago. 1st In truth I would recommend it I like the plunger design, the seal is of great quality, I hate the old chain & flapper. Thank you for your inquiry. 4.Wipe down the surface of the valve opening with a cloth soaked in white vinegar to ensure there is no mineral buildup or other debris that could be causing the leak. Please reach out to our Technical Support team and they can help you with getting what you need. 0000001516 00000 n The HYR270 replaces the flapper, chain and handle, therefore eliminating most common toilet problems. Good Afternoon Vincent, I will pass on your concern to our Engineering Team so that they can be aware of the issue you experienced.Read More However, this item is still under warranty. You separate the base and put it in place over the hole that leads to the toilet. Remove the cap from the top of the fill valve by pulling straight up. Life hasnt been treating us very well lately, everything that can go wrong has gone wrong. $(".description").find("p").attr("style", "display: inline"); 6. 7. However, when theRead More tank is full of water, the pressure to apply on the button to lift the mechanism (i.e. Rather than a nut that requires a wrench, the Danco unit has a plastic wing nut they instruct you to tighten by hand to three clicks. NOT COMPATIBLE WITH MANSFIELD TOILETS. 0000003131 00000 n The guy asked me if I had ever checked the gasket inside the unit and I said I never knew or seen another gasket. sue and are sending me out a new unit. cross your fingers. He explained it is located under that flange that drops down after the flush is complete and seals off the flow so the tank can refill. About a week later the valve showed up at my door. kept draining small amounts of water. running but the tank did not fill. 6.Add cam adjuster to fill space/ gap between the tabs of the unit and the overflow tube. If you could please reach out to our Product Support team at 800-523-5135 (option 2) or [emailprotected], we would be glad to provide a replacement. Good Afternoon Bob, The Total Repair Dual Flush Valve quickly and easily converts a standard toilet into a two-button, dual flush toilet. Thank you for reaching out to us. Jiggling the housing or repeatedly pressing the Full Flush button would get the float to pop back up, but this became a nuisance over time. If you need any help with installation please dont hesitate to reach out to us. I went back to the store to see if they had any ideas and they informed me they are no longer carrying this product line. Its still early, of course, but this was probably one of the fastest and easiest bathroom maintenance tasks Ive done in a long time. ? internal flapper) becomes insane. We are sorry to hear about the situation you are in. I wish you sold replacement parts! I installed 4 of these units in our home. Two seem to be working fine. I have a similar experience as noted by othersthe blue silicone dome seal material has developed a blister which prevents a proper seal and allows water to pass by making the toilet auto-flush every hour. Watch the inside of the seal as you install it. Required fields are marked *. 0000185216 00000 n I love the concept of having 2 options for water conservation. I was dreading this job and kept putting it off; turned out to be super easy. Of course I uninstalled eveything and cleaned everything making sure the issue wasnt a lime/rust/dust issue. Im still tinkering with the low flush setting BUT everything works fine. I had to turn off the water at the valve on the floor behind the toilet. It appears the blue plunger gasket is the issue although it does not appear that is repairable. Hopefully your product engineers can figure out a economical solution to this sealing issue as the rest of the product performs well. So, I only have good things to say about Dancos support. Weve had 3 units for 2 years and the most used just started having an issue. February 7, 2017. Thank you for taking the time to provide this valuable feedback. $(document).on("click", ".read_more_705", function(){ I wish they offered a kit for those of us who would not mind removing the tank and installing the unit directly rather than depend on the boot to keep a seal to the old flapper valve body. Press down with 2 fingers on the upper edge of the base. 0000002332 00000 n If there is no damage to the gasket,replace the it and the piston assembly, and put the top blue cap back on to the valve The technical support rep told me that I had already tried everything he would have suggested and offered to send me a new valve free of charge. It worked great for a little while, and I like having the dual flush. where can i get replacement parts? Id even pay more for a seal that lasts for a long time, ew. 0000142314 00000 n 8.When sliding the black rubber retainer band down, bring it until it just touches the mounting bracket. Why not put that on the front of the box? We have been working on upgrades to the HYR270 and will make sure they know of the situation they have encountered. I really want to love this product as the technology and application are ideal. By continuing to browse our site you consent to receive our cookies. We apologize for the experience you encountered with the HYR270. 0000007109 00000 n $(".read_less_705").hide(); I dont know if this is a common problem but I suspect the flapper to have became weak in a way that it now sticks to the seat or deforms too much under water weight so it gets stuck somewhere. I should also remind you of the warranty and if you choose we would be happy to send you new parts or a replacement. rking on a toilet is one I hate with a passion because its cramped space and a lot of bending over. 0000049824 00000 n Turn off the water at the Read Morewall. The other one start auto flushing periodically. The Home Depot doesnt appear to carry this brand anymore, so I guess Ill have to go back to Fluidmaster. If you need any help with installation please dont hesitate to reach out to us. Since that time my other one start having the same leaking problem, so I took this one out, looking to find some dirt or something between the big blue tapered silicone piece and the actual drain into the bowl, but like the first one, it was spotless, so put in back in and it still leaked. We use cookies to personalize content, utilize website traffic analytics & support our marketing initiatives. Tighten the zip tie and reassemble upper housing. I called technical support to see if there was anything else I could try before buying a new valve. If you are not mechanically inclined then you should hire a plumber to install. He said that the newer HydroRight was clearly defective, so he immediately offered to ship us a new one. Thank you. Once we got the first one installed the others went in easily. SoIm no plumber, but Ive been knocking around 50 year or so and have done plenty of basic, home repair through my life. Jerry Schweinhart 0000011208 00000 n They would be more than happy to answer any questions or provide some troubleshooting tips to make the installation process run smoothly. 0000013150 00000 n 0000003269 00000 n Save my name, email, and website in this browser for the next time I comment. Of course I uninstalled eveything and cleaned everything making sure the issue wasnt a lime/rust/dust issue. 0000003223 00000 n 0000003085 00000 n Insert the largest diameter into the largest gap in the space between the tabs of the unit and the overflow tube. For more information see our, HYR270 HydroRight Dual Flush Valve and Push Button Handle. About a week later the valve showed up at my door. It worked good for about the first year. The leak rate for draining the tank varied from 3 hours to 8 Read Morehours. The technical support rep told me that I had already tried everything he would have suggested and offered to send me a new valve free of charge. 0000178448 00000 n Good Afternoon Jose, I installed it and it works fine. The fill valves last less than the six years they were originally warranted for and cost 2.5 times as much as a FluidMaster equivalent. I installed this in our spare bathroom that is only for one week a year when mother in law visits. I have made sure to rush this through so you get a response ASAP! I wish you sold replacement parts! Naturally though, I installed it on a Sunday and had to deal with the toilet like this for 24 hours before I could talk to customer support about it. So some simple consideration and great customer service went a long way for us. Im most likely going to go buy a different brand altogether. Very frustrating to have a small, non-replaceable rubber gasket causing me to throw the entire unit in the trash. Hi, Im moving this to a new toilet, where can I find the instructions? I was dreading this job and kept putting it off; turned out to be super easy. Installation was tricky because the tank was narrow. heck to make sure that the zip tie that holds the mounting bracket closed is still in place. The actual dual flush valve was a little more complicated but, honestly, not by much. I installed it and it works fine. We stand by our products and strive to have the best product on the market for Read Morethe right price. Flush effectively. this does not save water! After that it didnt seem like the small flush was any different than the big flush. Please be assured this is not typical of the HYR270, and we will share your concerns with our Product Management and Quality Control teams for further reviRead Moreew. Your email address will not be published. This is held in place with a clamp that is synched tight with a Zip-Tie (which is included) this needs to be tight enough to hold the plastic housing in place so that the plunger seals the tank water from bowl. Thank you. I tried the troubleshooting tips but that did notRead More fix it. While sometimes products can fail we are sure this is not the standard. Just look for HYR270! I have this unit I purchased it at Costco in 2013..it has worked flawlessly. Click Here for AssistanceWell help get you sorted out.No thanks! 0000241888 00000 n She suggested I flush the fill valve to dislodge any debris (which I had already done), then she recommended I return the kit to the store and buy a new one as she believes my kit is defective. For more information see our, HYR460 Water-Saving Toilet Total Repair Kit with Dual Flush Valve. Of all the home repairs Ive done, woRead Morerking on a toilet is one I hate with a passion because its cramped space and a lot of bending over. The valves sold back then had a 5 year warranty. I told him I did not expect this since the valve was out of warranty. 0000011817 00000 n Thank you for taking one of our big worries off our plate. They can be reached Monday Friday between 7:00 am and 5:00 pm (CST) at 1.800.523.5135 (option 2), or if you prefer, you can email them at Read Moref="mailto:[emailprotected]">[emailprotected]. uct Support team at 800-523-5135 (option 2) we would be happy to send a replacement. I was on the phone with support for less than 10 minutes, they identified the isRead Moresue and are sending me out a new unit. Save my name, email, and website in this browser for the next time I comment. No leaks, fast filling, simple to install, simple to use. There could be a broken zip tie, blisters on the blue dome gasket Read Moreor plunger gasket, black retainer or cam missing, or the assembly reinstalled too tight. Dont misunderstand me; installation is straightforward. I have made every adjustment possible and it will not If you could reach out to our ProdRead Moreuct Support team at 800-523-5135 (option 2) we would be happy to send a replacement. { We apologize for the inconvenience you have experienced. Please be assured this is not typical of our product, and we will share your concerns with our Product Management and Quality ConRead Moretrol teams for further review. Everything was extra clean, not much to clean. We are happy to help in any way we can. The cap will be difficult to pull the first time, but will come off. I gathered my tools andless than 45 minutes later I was not only done but had everything tested, my tools put away, and the packaging outside in the recycling bin. They will look into the issue and see what could have caused the flapper to malfunction. Their email is [emailprotected]. Typically takes 10 or more minutes to refill the tank so they are ready for another flush. Please reach out to our Technical Support team and they will be able to assist you in getting what you need. Good Afternoon Mike, 0000007810 00000 n 0000003493 00000 n 0000241380 00000 n Our Product Support team can be reached at 800-523-5135 (option 2) or if you prefer you can email them at, keep an eye out for those. If water level drops, repeat the steps above. I had to have one of the fill valves replaced due to a failure, and Blue Source/MJSI replaced it without question, not requiring me to ship the broken one to them, nor pRead Moreaying for the replacement to be shipped to me. I finally pulled the assembly out and installed a new old-style flapper which is working fine but doesnt give control of flush volume. 1st The flushing mechanism: You have to hold the button in throughout the duration of the flush, you can release it once the bowl is empty however I foolishly assumed that once you pressed & released the button you were good to go; this is not the case. I dont know if this is a common problem but I suspect the flapper to have became weak in a way that it now sticks to the seat or deforms too much under water weight so it gets stuck somewhere. It appears the blue plunger gasket is the issue although it does not appear that is repairable. I have been very happy with the operation of the valves and have saved a lot of water considering most of ones flushes are the quick flush. If you could please reach out to our Product Support team at 800-523-5135 (option 2) or. ous issues, I wiped everything clean and reinstalled it, but it did the same thing. I am overjoyed with the customer service. The Total Repair Kit can be calibrated to adjust the exact amount of water needed, detects leaks, and jets clean the tank. This means Ill never be buying another of these, as much as I like them. me things that I think are important & had I know might have possibly played a role in my decision. It has a plastic fitting that you hand tighten to hold it in place. Pros: The second Full Flush button uses the normal amount of water for solids. it makes whistle noise non stop, i had to turn off water valve, after water fills up, plz tell me how to fix it, this product is great, Good Morning Dilip, 9.Test by shutting off water while tank is full. After about 6-8 months usage, 1 of the units began leaking water and causing the toilet to refill the tank. 1.Shut off the water to the toilet. Its still early, of course, but this was probably one of the fastest and easiest bathroom maintenance tasks Ive done in a long time. cant find the paperwork for my hydro-right mod# HYR270 /dated 03-29-10 : 003053 (MEASURED 10 INCH) is leaking. You cant go wrong with these valves and this company. I really want to love this product as the technology and application are ideal. If you have any Do It Yourself ability at all, you can install one of these without any trouble. I went to the store where I bought them and they told me there are no replacement parts and so I bought another new unit, which after installing worked perfectly. Clearly those blisters were keeping that gasket from sealing and that was my leak. If youll please contact our excellent Product Support team at 800-523-5135 (option 2) or. 0000241915 00000 n We have been working on upgrades to the HYR270 and will make sure they know of the situation they have encountered. 0000070182 00000 n (jQuery). Id even pay more for a seal that lasts for a long time. I poked one with a pin and liquid sprayed out of it. Our excellent Product Support team can be reached at 800-523-5135 (option 2), or if you prefer you can email them at [emailprotected]. They can be reached at 800-523-5135 (option 2), or if you prefer you can email themRead More at [emailprotected]. 1. 3. Im about ready to rip out the whole thing and put in a simpler regular flush mechanism. We do offer a 10 year warranty for the HYR460. Ive installed a couple toilets (royal pain) and even swapped a toilet valve and flapper out before. Simple adjustment for the mount of water used on the number 1 flush setting, for those who like a lot of pressure or for those more concerned with low-flow. Every time I flush, the water starts leaking from the top of the fill valve. Just recently the one in our primary bathroom has had an issue. Find stem and cartridge sizes with the StemFinder, Find the perfect part for your next project, Washing Machine Supply line Connector Hose, HYR370 HydroRight Replacement Button in Chrome, HYR460 Water-Saving Toilet Total Repair Kit with Dual Flush Valve, WATER-SAVING TOILET FLUSH VALVE: The HydroRight replacement toilet flush valve easily converts most standard toilets into a dual-flush water-saving toilet which uses up to 70% less water for liquids and paper, REPAIRS COMMON LEAKY TOILET ISSUES: Eliminates the most common problems in toilets that cause leaks as this flush valve replaces a worn-out toilet flapper, chain and handle which can often break, COMPATIBILITY: Fits 1.6 to 3.5+ GPF (gallons per flush) standard 2-piece toilets with 2 in. However on the third page of the directions it has a small asteick that says device is not intended to used as a retrofit dvice for 1.28 gpf water cloRead Moresets. 0000181306 00000 n hb```b``f`c`ldb@ !; :{xg}uD .StRvgH+[&/CVmV_1ySK\@R7 g>~;G'gbvv+(6Pi^ RXe. Cup your hand over the exposed part of the valve and slowly turn the water on going to the toilet. You dont want to deform the silicone. One button is the Quick Flush setting that uses significantly lowers water volumes for liquids and paper the setting needed 4 out of 5 times. PS. I think I am going to put the FluidRead MoreMaster I too out back in. If still there, remove it. Your email address will not be published. Recently one of my units developed a small leak into the bowl, so I took it all apart to clean and check the seal at the bottom. 7.Disregard the cam adjuster if there is not space. We have a How To video under our How To tab on the product page. Jiggling the housing or repeatedly pressing the Full Flush button would get the float to pop back up, but this became a nuisance over time. Very frustrating to have a small, non-replaceable rubber gasket causing me to throw the entire unit in the trash. Will see how long this lasts. to the landfill, just because a gasket is worn. Two things: First, it may take some training of friends and visitors (heyRead More, which button do I push?) Just pull up the tab, give it a twist, pull the tube extension out, then turn to snap in place. Im apprehensive about the two reviews Ive just read. Unfortunately, every few minutes it releases a little water with a brief flushing sound. I came home and got the first one I replaced, looked inside and sure enough there was a thin flat washer style gasket, but it looked like it had the measles with small blisters on it. Theres a round black rubber seal underneath the piston assembly that the float arm attaches to. For more information go towww.P65Warnings.ca.gov. The button is a bit smaller than a door knob; maybe an inch and a half deep. After that, you just snap the control unit onto it. Im most likely going to go buy a different brand altogether. Also, as the toilet finRead Moreishes flushing, the flush converter vibrates and makes a loud knocking sound. Can I just purchase the internal seal or I have to buy the whole unit again? We will send them your way when they are available. trailer <]/Prev 868214>> startxref 0 %%EOF 148 0 obj <>stream If that doesnt resolve the issue, please contact our Product Support team at 800-523-5135 (option 2) or [emailprotected]. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); California residents prop 65 warning This product can expose you to chemicals including Styrene, which is known to the State of California to cause cancer. It was installed for me by a plumber less than a year ago, when he was doing other plumbing work in the house. Will see how long this lasts. The second one has failed just short of six years and I now see that Danco has acquired MJSI and reduced the warranty to one year. 2.Since this is not a brand new install, cRead Moreheck to make sure that the zip tie that holds the mounting bracket closed is still in place. So some simple consideration and great customer service went a long way for us. The Home Depot doesnt appear to carry this brand anymore, so I guess Ill have to go back to Fluidmaster.

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