ComplaintsBoard.com is a leading complaint resolution website on the Internet. So we ordered a couch from ACF in October 2021 and much like everyone else we were delayed multiple times. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. So, they have our $1,500 and they are holding it hostage until we pay that money to get it back. They said it would take 7-14 business days. They had no problem taking my full payment but now will not even respond to my request for a full refund! and my order number is 92791 sleeping on a mattress. They had shipped the nightstand 11 months ago and I have requested twice for it to be picked up and credited but they will not even respond to my requests ? You will wait months, and to get your furniture they will force you to pay more for shipping! The item I want is from Ashley furniture store and its in stock right now!! I wouldnt even give them 1 star. I requested a refund for the remainder of my $1650 order, and on June 1 was told I would receive it within 7- to 14-days. Not honest or professional- I should've trusted all the bad reviews. ACF claim to be a subsidiary of Ashley Furniture. Total scam!! $59 extra for an extra $100 I could have had it 4 months ago from a local store. Radio silence. We check for new ACF Wholesale codes frequently, so just check back this page to find the latest available ACF Wholesale coupons. AFC Wholesale is a legitimate company with excellent products and customer service. I had to dispute the charge with my credit card company. My name is Carmen Jordan Wong of Sylmar, Ca 91342 I am close to be 69 years old. This review was chosen algorithmically as the most valued customer feedback. Its been almost 6 months sense I ordered!!! Which I've priced and it could be anywhere from $800 to $1,000. I did receive the two end tables, but one of them is defective - the drawers are both wobbly. Each time you email support, they will give you a new ship date that is pushed out a month or two. Rate your shopping experience with ACF Wholesale: ACF Wholesale offers coupons and promotional codes which you can find listed on this page. Mineola, NY 11501 three machine rooms operate daily producing unique custom furniture. In May 2022 we cancelled the remainder of our order and requested a refund which they said would take 2 weeks to process. By the way, there is another company called AFC Wholesale. ACF cancelled the order, but haven't refund me for an item they never had in stock, and keep telling me that my refund is on the way after 7 months. Generally, the best codes are "store-wide" deals that can be used on any purchase at acfwholesale.com. Im just going to order from them as I know I will receive my item I pay for!! I called their customer support (who, by the way, don't even care) and was told that my order would be shipped on August 15th and would take 2 weeks to arrive. Management and ceo should be ashamed of them selves!! I ordered two small tables in March - $535. 4 weeks later they send me an email saying that there's a remote fee of another $49 associated with delivery to my address since they don't have a regular route in my area. We strive to not only meet our commitments and client expectations but to exceed them on every level and deliver exceptional value. I purchased an item in November 2021, and never received it. I disputed the charges with my credit card company and they will provide a refund for me. They are not the same company. With a choice of over 2,000 color ways, many selections meet (or exceed) minimum abrasion resistance standards of 30,000 double rubs on wire and cotton. I placed a very large order in April with ACF Wholesale for two end tables, a headboard/footboard and dresser with mirror. I normally don't write reviews, even when I may have a horrible experience, but they are straight up thieves. Order # 91436. Well, it's July and we still don't have it. Now they don't answer the phone. Now they are saying it will be September and if I want a refund, I have to pay the return shipping for the two items of the whole bedroom set that they've already sent. 22 Jericho Turnpike CSM Joe advised that the payment could not be refunded to the original payment method as it had passed 180 days since the sale. Here are 8 tips for writing great reviews. ACF Wholesale is a scam. Next they tell me it wasn't ordered. Dont do it. I called on a Friday and spoke with a Kaylin who stated that my refund was being processed and I would see an email update at the end of the day. Repeated that numerous times and still no refund today. Unique,Custom Wood& UpholsteredSeatingand More AC Furniture Company, Inc. (ACF) is one of the countrys largest contract manufacturers of seating for the hospitality, healthcare and food service industry. Also, look for the ACF Wholesale promo codes with the biggest discount percentage. I will pray to find peace with this highway robbery, and I know karma will eventually come around. Do not use them I don't care if their prices are better than everyone else. Look for coupon codes marked with the green verified label for today's active ACF Wholesale promo codes. LIARS! 302; UFAC Class I; NFPA 260; and BIFMA Class I. ACF is a primary supplier to some of the best known names in our industry. Exposed wood furniture is hand finished in our facilities and allows ACF to provide a wide variety of custom colors as required. No stars not an option. They are a scam! They accepted my order and charged $59 shipping fee. IT'S A SCAM ACF Wholesale is a scam, do not buy from them. You will get a live agent, but nothing but run-arounds. I was initially told the order would ship in August. STAY AWAY FROM THIS COMPANY. I have called countless times trying to get a replacment over the past year. Wish I had looked at reviews before going with this company! Bad company, bad customer service, no integrity at all. Their prices are very cheap, but they never provided me a product, just delayed the order several times and then denied a refund. SHAME ON YOU!!!!!!!!!!!!!!! This is not a real company, there is NO way to get in touch with them. Total BS all other websites have no problems with the manufacturer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. With annual revenues of approximately $40 million, the company currently builds and ships over 7,000 pieces of furniture per week. Stop telling me its another 2 months back ordered and its to late to cancel my order! In continuous operation since 1977, ACF is a privately held VA company and employs over 400 people. Today's biggest ACFWholesale.com Promo Code is for 20% off. with an idea to furnish your restaurant, hotel, country club or healthcare facility. They told us initially that it was back ordered and we would receive it in April. with over 400 employees, we are strong. If necessary, try multiple ACF Wholesale codes on this page until you find one that redeems a discount. Unbelievable people. All reviews are published without moderation. In certain cases, we may receive a commission from brands you find on our website. Total BS! Dealspotr finds coupon codes, discount sales and promotions for e-commerce stores listed in our, Code often used in Jul by stores like ACF Wholesale. Ordered a bedroom set a year ago and ended up cancelling since it was clear I wasnt going to get the bed and dresser. Still waiting for refund, waited on hold for 55 minutes yesterday was the 15th caller waiting---they said I would have my refund by end of day. Been waiting almost 1 full year for my table I was patient because of supply chain issues at the end of 2021 but this has gotten ridiculous finally cancelled and went with a different company. Ordered a coffe table in Aug. 2021 which arrived broken. They won't allow me to cancel my order even though they don't have any inventory of the item. Do not do business with this company!!!! We currently build and ship over 7,000 pieces of furniture per week. I asked when to expect delivery and they responded with a date 4 weeks away. Buyer Beware! They had my payment for 3 months and kept saying my order was delayed. I was then asked if I would prefer a check or a PayPal deposit, skeptic of giving them anymore information I requested a check. We use dedicated people and clever technology to safeguard our platform. However, I can confirm that I received furniture and a payment from them. starts with an idea and ends with a finished piece guided by our designers who help create the style and design you are searching for. Then its never comes. Companies can ask for reviews via automatic invitations. They told us initially that it was back ordered and we would receive it in April. I called Ashley Furniture Corporate Offices and was told that they are not affiliated with ACF. we find a new ACF Wholesale coupon code every 100 days. This will surely increase the credibility of your complaint. I hope someone takes legal action against this company, since they are doing this to a lot of people and it's sickening. Finally spoke with the Customer Service Manager Joe. After third delay, I cancelled the order and it's been over one month - STILL NO REFUND!! [emailprotected]. Immediately after the phone call I emailed ACF with an email directed at CSM Joe confirming what we discussed over the phone, it was never responded to.On Friday (6/24) I received an email update stating my order had be refunded. Anyone can write a Trustpilot review. Claim your profile to access Trustpilots free business tools and connect with customers. In January 2022 we received our ottoman but the couch was still back ordered. The better business bureau has countless negative reviews of unhappy customers who never received their orders or unsuccessfully tried to cancel and get refunds. ACF seems to be a company that is struggling to do things the right way. Fabrics offered by ACF meet industry proven standards and include modestly priced upholstery choices for price sensitive installations. In addition, all standard fabrics are formulated to meet the small scale flammability test requirements for upholstered materials contained in specifications such as California Technical Bulletin 117, Section E; Motor Vehicle Safety Standard No. Avoid this company. Theres not customer service what so ever! When I emailed them several times asking for status, they just stopped responding. My new TV has been sitting on the floor for 2 months now. The coupons you see at the top of this page will always show the best ACF Wholesale discount codes first. On Monday 6/27 I received my check refund for the entire amount that was paid for the couch. Do not use this site!! I NEVER RECEIVED MY REFUND. It took a month after I cancelled to receive an email stating they couldnt credit the CC I used for the purchase and they could send a check or I could request a credit via PayPal? Total scam! Better Business Bureau gives them a D. 0 stars is my actual rating. You can also find sales and other promotions for ACF Wholesale here as well. Joe stated the check would be sent out the upcoming Friday (6/24). I'm sure you can as well! Then head to ACF Wholesale's website at. I'm just hoping that they actually refund my money Total SCAM. (I do not live in a remote area) They waited 4 weeks to tell me this! They tell me its ordered. SHAME ON YOU! BUYER BEWARE! They are all awful! I tried calling their phone number listed on the website, but each time it gives me a "busy" signal. ACF maintains a combined 1,000,000 square feet of manufacturing and warehouse space. LIARS! PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!!!! After 2 weeks had passed I emailed ACF and got zero response, this was the first correspondence that they did not respond to. They will take your money as soon as you order it online and claim that lead times for shipment are a little longer due to supply issues. Plus "customer service" people are extremely rude!! Unbelievable. First, copy the discount code by clicking the code on this page. Cancelled and request a refund on May 31, 2022. Well, it's July and we still don't have it. The day I cancelled i ordedred bedroom sets from different company also by Ashley and had them delivered in less than 3 weeks Have been sleeping on a mattress on the floor for almost a year due to a house fire. PH: (516) 699-1000 This did not occur.The following Monday I called ACF again and waited 20+ minutes on hold. ACF Wholesale issues coupon codes a little less frequently than other websites. Our craftsmen are true artists and add that special touch to each piece. Share your photos and videos with others to prove the truth of your words. Now we have to order the couch from another company and wait for it to be delivered. A couple days later I emailed again, no response. The representative does not have any customer service she just asked me "is there any other question?". The tentative ship date will come and go. Customer service excellence is our mission, the critical element for maintaining life-long, valuable relationships with our customers. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY! We ordered an Ashley coffee table and matching end table in January 2022 and when they kept pushing out our order 6+ months, we finally asked for a refund which they said they would honor. Click "view restrictions" next to the coupon code on this page to learn more. But this place keeps telling me its back ordered! Clearly its not its a cover and how long are they gonna give me the run around! Verification can help ensure real people write reviews about real companies. Do not order anything from this company. Obviously a fake number. They will tell you that the manufacturer has delays and it's out of their control. They are unprofessional and customer service is the worst I've ever seen in my 60 years. Today is July 28. Offering more than the normal collection of "standard" finishes is another way the company brings value and customer service together. There phone number for customer service hours are: Monday Friday 9:00AM 4:00PM CST (662)570-1599. I wish I wouldnt of ordered from them just to save myself 30$ not worth it! I would not recommend ACF Wholesale as a company to do business with but I do want to confirm that they did make good on our business transaction. See all complaints on BBB they are true. Its now June 28 and no refund. I tried to get them to deliver it without the new fee but they wouldn't waive it so we canceled the order. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Can't get a replacement or a refund. Some coupon codes have special requirements or exceptions. Now they are saying it will be September and if I want a refund, I have to pay the return shipping for the two items of the whole bedroom set that they've already sent. Get the best coupons automatically with the SimplyCodes browser extension. FX: (516) 699-1001 Ordered 2 bedroom sets on August 4, 2021 in the amount of $2175.36 used Covid and Ashley for an excuse of lack of delivery for almost a year. The company has stopped responding to my e-mail, and I can't get through by phone. We ordered our furniture Feb 2nd of this year and we still don't have it. 2022 Trustpilot, Inc. All rights reserved. So, they have our $1,500 and they are holding it hostage until we pay that money to get it back. We also stock 300,000 to 400,000 raw frames at all times to serve the largest of accounts. 14 business days came and went. I placed an order on May 23rd. Our pledge is to consistently provide quality merchandise, responsive customer service, and high value products to all the markets we serve. Our standard production procedures which include our seven-step finish process and pattern matching of all upholstery fabrics, create pieces that rival the masters. If they try to come on here and deny this or talk around it, I am happy to furnish proof. What a waste of a company!! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Like just tell me your ripping me off at this point!! !I will pray to find peace with this highway robbery, and I know karma will eventually come around. We ordered our furniture Feb 2nd of this year and we still don't have it. Dealspotr verifies, curates, and shares content and offers for brands we think you'll love. Currently, ACF Wholesale is running 3 promo codes and 3 total offers, redeemable for savings at their website. Which I've priced and it could be anywhere from $800 to $1,000. We stock 300,000 - 400,000 raw frames at all times to serve our customer needs and we operate three machine rooms everyday to manufacture items not stocked. If they try to come on here and deny this or talk around it, I am happy to furnish proof. I normally don't write reviews, even when I may have a horrible experience, but they are straight up thieves. Submit a complaint and get your issue resolved.

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