We took customer reviews into careful consideration when collecting insights for our Oliver Cabell shoes review. We have processed a partial refund on the customer's canceled order but unfortunately, not on the returned item as we are yet to receive it. They don't offer returns for Canada and their Size Chart sucks! Be fully aware before you purchase from Oliver Cabell. One customer said it was the best footwear they had ever seen for the price. I emailed them for an exchange but all I have got were pointless questions from their service rep and no progress at all for two weeks. THIRD- We called Austrian Customs and told them the whole story. They have $218 of mine and I have never received the product. The mens shoes were shipped to them on 3/29/22 with the **** shipping label they provided to me via email.
The customer has been refunded already after our logistics partner confirmed that they have made an error in processing the returned item and marking them as Used/Dirty. I ordered two pairs of shoes from this retailer. You can also take advantage of the Try Before Buying Program. Good as new. Please start a return on my behalf and get back to me with the details. They tell you to size up if half size. Were independently supported by our readers and we may earn a commission when you buy through our links. If faster shipping is selected, once the customer's order has been received and ready to ship, it will still going to ship using their preferred shipping option. This was after multiple emails in regards to the purchase and where the item was. The other pair were supposedly shipped 2 weeks ago. Would never reccommend purchasing from this company again. I emailed Oliver Cabell in the US to ask about this site. What if your sneaker could dress you up instead of dressing you down? We researched this on Apr 27, 2022. My husband ordered the Leeds last week for my birthday and still have not received an update on estimated delivery or a tracking number. Check out our reviews of other brands you may enjoy: I have 5 pairs of OC Low 1s, shipped to my cousins address in the US, then he shipped it to me here in the Philippines. No photos were presented showing the damage, the returned order will end up being destroyed, that is why we cannot issue a refund but we'd be happy to provide a replacement or a store credit for the same amount since we don't want our customers to be on the losing end.
Your first ballet slippers were probably nude and maybe some of your baby dolls dresses too. While were doing our best to address all customers' concerns on time, sometimes it falls short as we are only a small team and were handling hundreds of emails per day. Anyone can write a Trustpilot review. Nothing arrived. Contact: [emailprotected]. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved.
Sincerely, ***************************. Thank you for your kind patience, Joaquin. There is nowhere to cancel. Now it's December 29 and item has not shipped. BBB Business Profiles generally cover a three-year reporting period. No, Oliver Cabell does not offer free returns & exchanges. However, you may struggle if you have wide feet as the silhoutte is narrow, might be better to size up (or OC to design the Lows to accomodate wider foot). I immediately email customer service to let them know this happened. They ship to Canada but don't process in CAD (this is an easy fix in Shopify). Whilst they offer free delivery, the checkout does not include tax/VAT. On this case, the customer's order is currently in transit and should be delivered shortly. The refunds were processed accordingly and a store credit for one of the orders has been provided as well. At this point, two refunds have been issued and received but there is still a discrepancy of $14.96 still owed to me. This can be accelerated by sweat or excess rubbing.The $35 return fee is charged to cover the cost of shipping, as well as handling and restocking of your original order. This is terrible business and snake behavior. Youll toss all the stranded keds lying around your front hallway. I ordered womens sneakers in a size 10 and what I received was a HUGE pair of mens sneakers (I suspect they were a mens size 13). Please keep in mind that all information concerning returns is available on our website in order to appropriately establish our customers' expectations. DO NOT BUY FROM THIS SITE. This was their error and I have spent a ridiculous amount of time tracking down my money. Stitching frayed (out of the box) and the sizing was one maybe two sizes out. Oliver Cabell cares deeply about the quality of their products. I followed up 2 weeks after the sneakers were returned to them, and not getting any updates from the company. I don't want a replacement.
The luxury is apparent in the construction of the shoes made of an Italian calf-skin footbed and a Spanish cowhide leather, with Italian waxed cotton laces. I send 3 emails and nothing. The worst part is if you try to return a product, you would have to pay a 35$ "handling fee" in addition to any shipping costs. Just this week, they issued me a credit for $210.94 but the total I am owed is $458.98.
The construction of your boot counts a great deal. Youll be comfy enough to cover ground in the Italian calf-skin footbed with a removable molded in-sole and the Italian calfskin lining. I would like help! In other words this kind of defect are totally acceptable to them and they would cover it up deliberately, still selling the faulty shoes to a customer hoping they dont notice (even if they do they wont give out an exchange anyway, thats how scammer work). The customer service is nonexistent. Also, never trust their BS about how premium their shoes are made. I went through their website's return process, received a shipping label, and returned the dirty sneakers. We had to pause on the refund request since we cannot issue a refund and not be able to resell a damaged/dirty pair of shoes. How long is Oliver Cabell's return window? Made for men and women, Oliver Cabell blends art, craft and technology to deliver premium footwear constructed with passion. Our representative responded to the customers via email and IG. I think they have forgotten or never understood that the customer experience is as important as the quality of product you produce. In white, black, nude and alloy they balance feminine and sporty, elegant and down-to-earth. Oliver strikes again. This is what's called a DDU shipment, meaning that duties are not prepaid (but shipping is, as we have free shipping on this method). PLEASE help me secure a refund and hold this company accountable. The tracking shows delivered on the newest order and our team raised an investigation with FedEx. I understand where you're coming from. They offered us: 1) A refund minus 75 euro fee or 2) to void the fee and send another pair (because sometimes customs miss assessing duties and other times they catch it ??? These 2 pair of shoes are almost $500. Sent more or less 10 emails and still no reply from OCs customer service. Bought the Chicago Low 1. I contacted the company about this, and they informed me that the product is not even in stock right now and they don't know when it will be back in stock. In this day and age, the whole shabang is unacceptable. I asked for a refund in several ways, but they REFUSED. Does Oliver Cabell guarantee items with a free return policy? Once theyre dry, apply conditioner with a soft cloth or sponge.
I requested they share a phone number with me or call me to discuss and was told "we do not have phone support at this time." The shoes are pretty but that's about it.
Based on our last check on April 27, 2022, Oliver Cabell was not offering free return policies. I had to get my bank involved after over 20 emails to customer support. I should have known this on the front end, but was ok with the wait. This company is not ready. After sending few emails I got a response the shoes I picked is a preorder for two month from now (they have charge for 2-4 days delivery.) The regular return policy is still in effect. Apparently they just dont want to fulfil the exchange so they were just trying to put me off. Ive sent 3 emails and posted on Instagram but still nothing. Its a good feeling to know that your boot was hand stitched in Albacete, Spain. This information is made available on our website so customer's would know when to expect their order to be shipped. Now after the lockdown in June I ordered a pair of Low 1 Essential set ( shoe, shoe tree, brush and cleaning solution). Told me to size down, which was way to small. The customer's return cannot be found but the refund has been issued. Our sneakers are unisex and the default commodity description is Men's leather shoes, but the only difference between our men and women's shoes is the sizing. THIS COMPANY IS ABSOLUTELY RIDICULOUS. The shoes they are likely referring to is the pair of MENS shoes they sent to me rather than the two pair of Womens shoes I ordered (and never got). I had to file a FRAUD claim. This was not simply a customer service error. The low-top silhouette is coupled with buttery Italian calfskin leather. Why won't this company refund my money when they're the ones that sent me dirty sneakers? View the, No. We ordered and paid through the nose to get a pair to Canada. only to find out we were sent the incorrect size. We'll be able to ship your order within this week.
Oliver Cabell Shoes Review: What Do Customers Think? If you notice a material or craftsmanship flaw, get in touch with the team at [emailprotected]. The brand looks cool, and purchasing my first pair was easy, but that's where it ends. The amount of time and energy I have invested in this issue is ridiculous. I have checked our records for you and found no order placed under your name/email address.
Your email address will not be published. While we strive to respond to all customer concerns in a timely manner, we sometimes fall short due to our small staff size and the high volume of orders we process on a daily basis. Again, I never ordered those shoes in the first place so why is my money being withheld? Sometimes, customs miss assessing duties, other times they catch it (as in your most recent order).We also advise upon checkout that duties may be due upon delivery.https://prnt.sc/xw2yE4ANUgHqIt's also on our website: https://olivercabell.com/pages/returnshttps://prnt.sc/7m4HK4auYWXEI hope I was able to shed some light on your concern. The innovation and elegance of the Wilson Boot is the product of a partnership with the famed leather tannery Charles Stead and what results is a waxed full-grain, completely water-proof upper that stands the test of time. Worst online shopping experience. has flagged/held onto my order because (based on the shipping manifest they gave me), each and every item breakdown (shoe, shoe tree, cleaning solution and brush) has a value of $188, the packages content has a total value declared by the shipper (oliver cabell) as $752. Although, the tracking shows otherwise, our system is not showing receipt of the return yet. I ordered two pairs of shoes with expedited shipping that was supposed to arrive within 3 days. But good news as we just received the stocks for this pair. This company should NOT be able to continue operating and treating customers in this fraudulent manner. If youre looking to stand apart from the crowd with a sneaker thats just a little bit classier, a tiny bit more put together and slightly more polished, youll catch your stride with Oliver Cabell Mens shoes. P.S.
Loved the design, very good quality. I am rejecting this response because:This is an unacceptable reply from Oliver Cabell. I neither received any order confirmation, nor did I get any reply on my emails. Before you send off your Oliver Cabell returns, just be sure that: You can begin your Oliver Cabell return online but do note that there are costs associated with international returns and they are the responsibility of the customer. Allow me to help. Generally, orders are processed within one business day of receipt. A few days later they responded that my item was marked damaged for wear and a return would not be issued.
This company is a total scam and rip off I ordered shoes for my sons wedding for him and they were $280ish when checking out after it took the payment it told me they wouldnt be released until November I called immediately to cancel my order I was told that I would be refunded within 10 days it has been 20 days today with daily emails to Oliver Cabell support with no answer except an auto reply that they will get back to me this is ridiculous! Its too big and they are charging me a restocking fee.
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Check out the latest shipping policy here. Unfortunately, it arrived as Damaged - Dirty/Stained. The Boot Kit is the fix for cleaning your boots and shoes for $33. Hi Joaquin, apologies for the delay in response. This decreased our trust in this company and product that they produce. Please note this has all done been via email with various employees handling the "support" inbox. Stay away!! Please help Thanks,*****************************, I purchased a piece of jewelry for my wife for Christmas since she loves the brand back on 11/20.The item stated it was a pre order and it would ship in December.I emailed several times asking for an eta in the hopes to get it by Christmas, every single time I got a response stating there was no eta. I sent a total of 7 emails requesting to cancel order and get a refund. You may also want to purchase: The Refresh Kit will have your shoes in tip-top condition for $38. Terrible customer service. They ship to the UK, and have a newly opened physical store in NYC but that's it! It's also worth noting that, due to our logistics partner's daily handling of thousands of orders, scanning returned items can take weeks. We try to be as fair and accommodating as possible, but reserve the right to refuse returns that do not meet these criteria. Oliver Cabell is a design-inspired accessories brand built on the foundation of quality, craftsmanship and clean design. AND MY ORDER STILL HAS NOT SHIPPED. I'm now recovering the funds by raising a dispute with my credit card provider. Thank you, Marcus! Honestly the worst customer experience I've every had. I regret for not researching more before buying from them, obviously they have already built a bad reputation and there is a reason for that. My order (#199443) arrived today but the size is too big. Is this the level of service provided by a company that sells high-end sneakers? When it comes to any shoe, but especially beautiful shoes, shoe care counts. Try the Oliver Cabell Gat for $193; its the athletic trainer destined to stop a cocktail party in its tracks. From our Oliver Cabell shoe review, we learned that Oliver Cabell offers free shipping within the US for orders over $50 and free shipping internationally for orders over $150. Why would you ever let a customer go through and pay for an order like that if you know that the item is out of stock indefinitely??? But I didn't receive them. Based on our last check on April 27, 2022, Oliver Cabell was not offering in-store pickup. I went online to start a return and it says that the return window has expired. I ordered a pair of shoes and paid $20 for expedited shipping, coming out to a total of about $230.
After ordering I was made aware that one pair would be delivered in March. One suggestion is to break the shoes in a bit further. Horrible service, order still hasnt shipped. They agreed and promised I was receive my refund within 10 days. According to our Oliver Cabell review, the leather and Suede is sourced from Veneto, Italy and Spain. Size down one full size. Hi Marcus, apologies if you felt that way but I truly understand; however, I don't see an order under your name. Looking to buy new shoes? With an Italian Dami rubber sole, these shoes can kick some serious butt! Does Oliver Cabell offer a money-back guarantee? The kit includes: When youre putting the kit to use, begin by cleaning the shoe with the premium shoe cleaner and brush. It has been 3 weeks and I still dont have the shoes. When you see these sneakers for $188, youll wonder why you left the colour behind! Refer a friend and by giving $15 off their first order, youll get $15 right back when they make a purchase. But I noticed here that my colleague has already sent ya an email. I wrote them back to either send me another pair (sent the product link) or refund me. On March 29th I received a pair of Mens sneakers that I did not order. I am genuinely disappointed by Oliver Cabell brand and I wanted to share my experience with purchasing their products. Youll only pay if you try the item and like it enough to keep it through the trial period. The amount they are withholding for a supposed unscanned/unreceived pain of shoes is nonsense. Dont order. Shipping was prolonged and an overall disheartening e-commerce experience. Clogs would be more comfortable. Well guide you through the process. I will reiterate (AGAIN) that I am happy to discuss this matter despite Oliver Cabell reporting they do not have the capabilities to handle business over the phone. They arrived worn, dirty and scuffed.
They have a short return window and when I attempted to return a pair for a refund I was only allowed a store credit. Do not waste your time or money on this company. One of our representative provided a screenshot of the email from our Logistics partner about their error. No place for customer service like this, very disappointed. The classic lace up service boot is combined with an ankle boot pattern that is sure to find its station at the door entrance. Does Oliver Cabell accept in-store returns? Oliver Cabell makes quality shoes crafted using the most ethical factories and materials at affordable prices. I keep trying to contact them and there is no response. A lot of the same feedback here from the other reviews. Refunds are made to credit cards and PayPal and Oliver Cabell deducts $8.95 for handling and restocking. We studied the Low 1 in our Oliver Cabell sneakers review and found that it is handcrafted in the Marche region of Italymaybe thats why theres something so special about them. Become a verified brand rep for Oliver Cabell and amplify your brand's voice on Knoji. I had to pay the courier (DHL) the VAT in order to release it from custom, I ended up paying slightly more than 20% Hi Faiz, not sure how small the shoes are for you but they will stretch with wearing for sure. I ordered a pair of shoes in May, and while they have had no trouble charging my credit card they fail to respond to emails inquiring on updates. For future orders, we recommend that you check the details first prior to placing them. I sent both pairs back and tried to use my store credit to purchase another pair. I received a faulty shoe with a crack on the leather. This Oliver Cabell shoes review will examine key elements of the brand and its products to assist you in making an informed purchase decision.
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