Hi DavePlease send a copy of the pump name plate, the store where you purchased your pump from and your contact details through to auservice@grundfos.com and well make contact with you.Kind regards, Grundfos. I read somewhere that the plastic case cracks causing the leak but have thoroughly inspected and found no cracks. Defective Product and seller doesn't support manufacturer's (Grundfos) warranty. Have been running the new one for nearly two years on and off as I only ever run it off a rain water tank when it is full!It seems as though now water has gone past the shaft seals and sent the bearings bad to the point that it squeals and most of the time will not run.Have been searching if there is a way of replacing the bearings but cannot find the answer anywhere!Can you help me? If there's anything further we can do to assist you, please don't hesitate to contact us. For more information, please refer to pages 14 and 15 of this Installation Manual for more information on how to troubleshoot you pump. Older Grundfos model needed to be replaced. For more information, you can read our consumer warranty policy her You do not stand behind your products. Grundfos has now released the SCALA1. That might not be visible unless you look at the end of the drain line which could be hidden in an air gap fitting. However, those variable speed kinds of pumps are made to sell and be easy to install, not to work well or last very long. https://clydepac.com/index.php/contact-us/. Hi William C., we apologise for the delay in responding to your enquiry. Honestly you can't mess it up, it's really easy. My domestic water supply is gravity feed at 7psi from an unpressurized, elevated tank. Kind regards, Grundfos, could assess the problems with your pumps and make recommendations for pressure adjustment or warranty replacement if there is a manufacturing fault with the product. If the water storage tank runs empty or water supplied from the city water mains is insufficient, it can cause the pump to run without water, which will likely cause it to overheat and ultimately, break. Reviewed in the United States on April 15, 2018. Watch the video and see how you can avoid these operational risks in a domestic pressure booster system. You have bought into a Tar Baby. However, we are consistently having pulsating pressure (good pressure for a minute then very low pressure for another minute), also there seems to be a lot of air in the line as well. So who do I ring to get a replacement or refund for a Skala2 pump.This is the second one Ive had die on me in 4 years.. the first one lasted 18months.. yes they are real crap. One of these icons should be lit up red at the same time as the eye is flashing or solid red. Any help? Grundfos Pumps, rs warranty of 2 years against fault or defect. e. https://www.grundfos.com/au/legal/grundfos-australia-consumer-warranty-document Got to be the worst pump on the market. If so, it is normal that a slight leakage from the shaft seal of up to 10 ml per day or 8 to 10 drops per hour may occur. with these red light there should be an indication as to what has happen to cause the alarm. Hi GazzaPlease send a copy of the pump name plate, the store where you purchased your pump from and your contact details through to auservice@grundfos.com and well make contact with you.Kind regards, Grundfos, Hi I have a Grundfos SCALA 2 water pump running off tank water, the pump comes on continually every 45 seconds for approximately 5 seconds, when there are no taps on in the house. If you want something that will last 30 years, deliver strong constant pressure, and never have to worry about it use a Cycle Stop Valve or the PK1A kit as needed to control a J10S pump. In either way, it will shorten the life of the pump and you should reject it from the supplier as a replacement. Wouldnt you know that the replacement also leaks lol ! So how does the SCALA2 vs MQ3 series measure up? Thanks for your info, Still deciding after the reviews if I replace it with an alternate pump. Approx 9 from bottom of cistern to pump. Ring your installer and send them to this review site. The good news is that means there will be plenty of pressure. The check valve needs to be on the suction side of the pump, not the side going to the house. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Dry-run / overheat protected. Easy to install, easy to adjust pressure from a push-button panel. Perhaps someone knows where to look for the crack. You must log in or register to reply here. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates, Grundfos 98562818 SCALA2 3-45 AVCBDF 1x115V 60Hz Pressure Boosting Pump, Learn more how customers reviews work on Amazon, See all details for Grundfos 98562818 SCALA2 3-45 AVCBDF 1x115V 60Hz Pressure Boosting Pump. We are happy to replace SCALA2 units with new production versions, even if they are out of the 2 Year Warranty Period. It will run at a low rpm, sometimes speed up a little then slow down but never shut completely off. Water is life. If youre considering replacing the MQ3-45 with SCALA2, then yes, it would make sense as SCALA2 would perform better, whether youre boosting from your roof tank, on a ground level tank, or the main water supply compared to the MQ3-45. d your contact details through to It should run quiet - if it is noisy there is either a small air leak or the pump isn't completely primed. I thought that was a bit much so I decided to install it myself. Kind regards, Grundfos, auservice@grundfos.com and well make contact with you. It also analyzed reviews to verify trustworthiness. 2019 reviews of these units mentioned water leaks that were confirmed by the manufacturer, but were supposedly corrected. Is it possible to replace only the switch sensor? Easy install with the only issue being finding a 1inch female to 3/4 male pex adapter. For more information, you can read our consumer warranty policy here. City water pressure wasn't cutting it. Quality product! I live in Perth and contacted a grundfos dealer in wangara ,who said it would cost $1000 to fix. The manufacturer of the product offers the warranty to the original user only to be free of defects in material and workmanship for a period of 24 months from the date of installation, but not more than 30 months from the date of manufacture. They based it on the serial numbers on the pump. Sent Emails to Grundfos never ever get a replyWOULD APPRECIATE ANY ADVICE PLEASE. Clyde Hi, I am on my second scala2 pump, first was replaced under warranty for leaking after serial number was checked and identified as one of the faulty models! Hi Michael, yep same thing as our previous Scala2s. Apparently there was a design flaw in the Scala2 causing it to leak prematurely from the housing. please advice Hi Patrick,I'm sorry to hear your experience with the SCALA2 hasn't been a positive one. If once you have found and addressed the cause of the fault you are unable to reset the pump again, we suggest contacting the place of purchase, as the pump, water supply or pipework may need inspection or service. Anti -cycling: Deactivates the pump if it detects signs of a minor leakage in the system or a tap that has not been closed entirely. Finally. Why does our pump keep resetting back to 3bar pressure from 5 bar. e housing started to leak. In Fiji we have an agent who sells and services our pumps called Clyde Equipment. Some sprinklers wouldn't even pop up with just city water pressure. Disabling it will result in some disabled or missing features. I will not spend another $100 in parts and several hours to repair a pump that will be breaking again within one year AND I'm tired of moping up my basement. Does not do this every on off cycle only sometimes. We're sorry to hear about the issues you are experiencing with your SCALA2 pump. I got full credit towards another pump. Water Hammer/ Chattering Check Valve Fail. Installing a Water Hammer Arrestor helps dissipate the pressure, creating a cushion to the shock waves produced by water pressure. I have it narrowed down to the first tank on the water softener system. As I am pleased that your garantie schma working perfectly ,but each time I spent 80 service provider fees, e could put you in touch with someone from that area? Hi there! Hi Jackson,We are sorry to hear of the issues with your SCALA2 pump. If you compare the specs on the 115v SCALA2 to the 115v MQ3, you will see a lot of similarities and a few important distinctions: Last, but not least, the engineers at Grundfos have been able to design more user-friendly controls and an easier installation process with the new SCALA2 series. I bought a new output housing. This is my second Scala2 in 4 years and getting kind of ridiculous. My pump is also leaking. Here are the MQ3 models in question: You no longer have to worry about horsepower when buying a residential booster pump. Ltd. All Rights Reserved. If you test the pump you already have, it should be fine. This Grundfos pump will serve as a back-up for an identical model thats been in service for over two years. Boosting pumps are not built to run without water. It may not display this or other websites correctly. if you want to check that out or learn all about the differences between SCALA1 and SCALA2, we have the resources for you. This allows issues to be dealt with before they cause any damage. To make a warranty claim, you'll need to check first with the Dealer from whom the product was purchased. Can you tell me why and how can I fix. It is used approx 2 months per year. I have had several of these pumps that all fail after about a year. Reviewed in the United States on March 15, 2017. Please can someone come out and replace the two faulty pumps? Reviewed in the United States on June 26, 2019. We are sorry to hear that you are having problems. I have read through a huge amount of very disappointed customer reviews complaining of similar problems with water leakage etc. It looks like you're using an ad blocker. and later?). Its hard to say how widespread the issue was, but Grundfos advised/requested that if you had already installed the pump, then to keep it in place. This is a Water Hammer Arrestor for PEX connections > https://www.plumbersstock.com/sioux-660-gtx2-mini-rester-12in-pex-water-hammer-arrester-for-non-potable-use.html. Getting away from the Scala2. You can find this by checking the bottom row of led icons under the reset button. Please can you help. Im thinking of going to another type of Grundfos variable pressure pump. 2022 ProductReview.com.au Pty. I bought my pump in Sept. 2017, and it failed due to a leaking seal in May 2019. These alarms do not necessarily indicate damage to the pump. problems The SCALA2 is as quiet as a modern dishwasher, operating at 47 dba. As a result, no leakage will be detected. We suggest you give us a call to discuss further. If your tired of low water pressure, this is what you need. Kind regards, You are using an out of date browser. Remember that no matter what you want, PlumbersStock has the best prices on all kinds of Grundfos pumps. Buyers can be assured that we stand behind our product with our manufacturers warranty of 2 years against fault or defect. Have you checked if the softener is running water to the drain? We might be able to do something about it. Then he tried to sell me a calpeda pump. You may be experiencing what they call a Water Hammer in your PEX system. Unfortunately, the first one was defective and the fill plug assembly self-destructed when I attempted to remove it. If you're tired of no water pressure buy this thing! This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Let us know how you go. No matter which pump you choose, you can save at PlumbersStock. Plumbers were called and the water was found to be coming from a leak in the bottom of the pump. I contacted the distributor and they informed me that Gundfos offers a single replacement, and I could could talk with sales about purchasing a new pump or sending that one in for repairs at my cost. Pumps tend to fail at random times, so I wouldn't necessarily reject this option. They have made it easier to meet the variable demands of your plumbing system while delivering the reliability and integrity you expect with Grundfos engineering. Pumps and Tanks Well Forum & Blog. In May 2019, water was accumulating on the basement floor. This pump I installed according to their directions and put a rubber welcome mat under it cut to size. Would it make sense to replace it with the SCALA2. I live in Fiji. Help identifying a shower faucet manufacturer. We are sorry to hear you've been having issues. I was reading that is a problem on the mechanic seal's or shaft seals but that's all??? HiMy scala suddenly stopped working when I turn on two outlets at the same time for specific location (warning indicator water source is on)but turn two oulets with other location its no problemWhat is the possible problem happenis the suction pipe clogging? We are sorry to hear that you are having problems. If you're able to send us an email with some more information via marketing-au@grundfos.com, I'll put you in touch with our product specialist. Dry-running protection: Deactivates the pump and alerts the user to the lack of water in the installation to prevent damage of the pump. Under normal conditions, the leaking liquid will evaporate. In fact I installed another Scala 2 for a friend to boost his water pressure and that pump has also failed leaking water from a cracked casing. You could say that its already begun and probably will be complete in June. Hi Alex,Please send a copy of the Pump Name Plate (the printed plate on the end of the Pump),the store where you purchased your pump from and your contact details through to Had the scal2 for 2 years, pumps water through the house ok, but never equalizes pressure when other taps turn on, I just lived with it, now severe leaks from the bottom. Upon installation, make sure the pump is not drawing in any air. It sounds like you might be in a different country to Australia, where we are based. Not all models were failing, but enough of them did that Grundfos reengineered the SCALA2. Pump has stopped and has two red lights flashing.When turning off at power source all lights start flashing.When you push reset button lights turn green but then straight back to flashing reds. We'll see how well the redesigned pump fares - so far so good, but it has only been a couple of months now. For a better experience, please enable JavaScript in your browser before proceeding. Install the pump in such a way that no undesirable collateral damage can arise. My old Grundfos pump was over twenty years old. Here's a public link to the SCALA2 Installation and Operation Manual - Check out Page 11 and 12 for fault finding and fixing guide. Will the Scala2 lift water from a cistern? Kind Regards, Aaron. Please send another numberthanks. Our plumber just emailed me and said that Grundfos will replace this unit up to 5 times. It is designed for pressure boosting of city mains water, water from roof tank, break tank, and ground tank, as well as water supply from shallow wells. I will rate in a couple months to see if it's still holding up. But not a lot of volumeit only has a 1-inch outlet. Am i of the understanding they improved these pumps end of 2019 therefore meaning our replacement in June 2019 will have been one if the ones that ended up in the shaft issues? These failures are massively damaging for Grundfos reputation. Built to protect the boosting system, the SCALA1 and SCALA2 incorporate several protection features and functions that can be seen on the operating panel (SCALA2) and in the GO Remote app (SCALA1) as alarms. Poor control of the boosting operation can damage pumps and cause pipes to leak. Purchased in August 2017. For a better experience, please enable JavaScript in your browser before proceeding. If your answer is that the pumps need to be returned to the supplier then I will toss them into the bin and change to the DAB easy box. I am in Cape Town, South Africa. So I shared a well with my neighbors and water pressure has been horrible. The versatility ensures you have the machine you need. Many thanks in advance for your urgent attention. Also, Always loosen and tighten the union nuts on the inlet and outlet ports by hand. Amazon reported the defect to the seller (Three-Fifteen, Inc.) and I received the following response; "Unfortunately we do not provide any replacement after the 1 year of purchase". In most cases, they alert the user to an issue in the system that requires attention. Thanks for the advice.I will find qualified plumber then, I have issues with my scale 2First my settings isAuto reset :onAnti cycling: onMaximum continuous operating time: offI have water filter system for drinking water and as you know it's consuming water every while then Scala2 turned off and I restart it again every time. Showers and sprinklers work at same time, Reviewed in the United States on July 2, 2022. If the leakage is located in the inlet pipe, you may need to repair the inlet pipe. 2 failed Pumps!! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); New TOTO WASHLETs, Toilets, Technology for 2021, https://api.grundfos.com/literature/Grundfosliterature-3565827.pdf, https://net.grundfos.com/Appl/ccmsservices/public/literature/filedata/Grundfosliterature-6290518.pdf, https://portals.grundfos.com/content/dam/portals/extranet-landing/gpu/documents/warranty-program.pdf, https://www.plumbersstock.com/sioux-660-gtx2-mini-rester-12in-pex-water-hammer-arrester-for-non-potable-use.html, Product Update: TOTO Aquia IV Toilets Get an Upgrade, More New from Brizo: Tulham Kitchen Faucets, SCALA 2 Is the Future: Grundfos Phasing Out MQ3 Series, Rain Bird LNK2 WiFi Module Review New & Improved, 115v MQ3-35 3/4 HP booster pump (all sold out), 230v MQ3-35 3/4 HP booster pump (all sold out), 115v MQ3-45 1 HP booster pump (all sold out), 230v MQ3-45 1 HP booster pump (all sold out). Though SCALA2 hit the market a few years back, many customers remained dedicated to the older MQ3 series for its reliability. Hi Iriadi, The SCALA2 has built-in dry run protection, so if it can't get any or enough water at the inlet side it will stop to avoid damage. ProductReview.com.au has affiliate partnerships. You are using an out of date browser. If I turn the power off and back on it stays off. ockage in the inlet pipe. Because by default will go automatically to best pressureCheck manual you will find solutions in expert setting, Hi, I have a scala 2 and was never contacted about a replacement of the faulty part. Poorly designed outlet coupling. SCALA2 production models prior to the end of 2019 suffered some inlet cracking, which caused leaking of the unit.The inlet and ot You mentioned end 2019 inlet upgradeMy scala 2 has been changed june21 and once more shall be changed ,on garantie ,nowThere is more upgrades that shall give me that Ill not have the same leaking Hi Alexis, we're sorry to hear of the issues you have experienced. There are no known leaks that would cause the switch to trigger cycle up. We are sorry to hear that you are having problems with your Grundfos SCALA2 Pump. You can still see all customer reviews for the product. This thing is awesome. I am trying to figure out what length cable is necessary. I don't think the seal is leaking-think I may have a cracked housing. How to make better domestic pressure boosting system ensuring maximum comfort in the home, Sign up for the latest news on products, tools, training and events, Prevention of Modern Slavery Progress Reports. The Scala was supposed to replace the MQ. Did you purchase it in Australia? Damage to the inlet and Setting the pressure to 21 PSI eliminates the need for an inline pressure regulator and our drip emitters are flowing nicely all along the entire length of 1/2" line. hardly used in the 18months i had it.
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